Jessica Figueroa
Qualified Professional
Sanford,NC
Summary
Compassionate Human Services Professional with five years of experience supporting adolescents facing emotional and behavioral challenges in educational settings. Skilled in behavioral interventions, crisis de-escalation, and collaborative care with multidisciplinary teams. Currently managing private care services for an adult with Alzheimer’s through structured support and care coordination, focused on improving quality of life and fostering positive outcomes.
Overview
6
6
years of professional experience
Work History
Owner / Care Coordinator (Private Care Services)
New Horizons Health Care
Sanford, North Carolina
03.2024 - Current
- Provide structured supervision and care coordination services in a private, non-medical home care setting for an adult diagnosed with Alzheimer’s disease.
- Develop and maintain daily supervision routines to reduce confusion, agitation, and unsafe behaviors
- Coordinate medical appointments and communicate behavioral and cognitive observations to providers and family members
- Maintain daily documentation of functioning, behavioral changes, and safety concerns
- Provide cueing, redirection, and structured routines to support independence and orientation
- Assist with medication reminders per provider direction (non-administration)
- Implement environmental safety monitoring and wandering prevention strategies
- Support activities of daily living including hygiene prompting, nutrition monitoring, and schedule maintenance
- Maintain confidentiality and handle protected health information appropriately
Behavioral Support Educator (School Instructor)
Cumberland Academy
Fayetteville, North Carolina
08.2021 - 08.2025
- Worked within an exceptional children and behavioral classroom setting serving adolescents with ADHD, learning disabilities, emotional disturbance, and behavioral disorders.
- Implemented behavior intervention strategies aligned with individualized education and behavioral support plans
- Utilized de-escalation techniques to manage disruptive and aggressive behaviors
- Provided structured supervision and redirection to maintain a safe environment
- Reinforced emotional regulation, coping skills, and appropriate social behaviors
- Participated in multidisciplinary team meetings with school counselors, psychologists, and guardians
- Contributed data to individualized planning and goal monitoring
- Responded to behavioral escalations using approved safety procedures
- Maintained safety of students and staff during crisis situations
Behavioral Support Educator (Alternative Education Setting)
Shaw Academy
Laurinburg, North Carolina
03.2020 - 06.2021
- Provided instruction and behavioral stabilization support within a structured alternative school program serving students with significant behavioral challenges.
- Reinforced behavioral expectations and structured routines, fostering a stable learning environment
- Reinforced behavioral expectations and structured routines
- Assisted with behavioral documentation and administrative reporting to ensure accurate tracking of student progress
- Assisted with behavioral documentation and administrative reporting
- Supported development of decision-making skills and accountability, enhancing students' social interactions
Education
Bachelor of Arts - Applied Psychology
University of Mount Olive
Mount Olive, NC 05.2001 -
Master of Arts - Teaching English Grades 6-9
University of North Carolina At Pembroke
Pembroke 05.2001 -
Bachelor of Arts - English Literature
Fayetteville State University
Fayetteville12-2006
Skills
- Client care coordination
- Mental health collaboration
- Client needs assessment
- Behavioral intervention implementation
- Crisis prevention
- Documentation management
- Individual planning
- Structured routine development
- Incident reporting
- Adaptive functioning and life-skill support
Timeline
Owner / Care Coordinator (Private Care Services)
New Horizons Health Care
03.2024 - Current
Behavioral Support Educator (School Instructor)
Cumberland Academy
08.2021 - 08.2025
Behavioral Support Educator (Alternative Education Setting)
Shaw Academy
03.2020 - 06.2021
Bachelor of Arts - Applied Psychology
University of Mount Olive
05.2001 -
Master of Arts - Teaching English Grades 6-9
University of North Carolina At Pembroke
05.2001 -
Bachelor of Arts - English Literature
Fayetteville State University