Jessica Figurel
Dickerson,MD
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
11
11
years of professional experience
Work History
Office Manager/Event Coordinator
Stronghold Inc.
Dickerson, MD
04.2019 - Current
- Provided administrative support to management team including preparing reports and presentations.
- Assisted in recruiting, onboarding and training new employees.
- Ensured compliance with applicable laws regarding employment practices.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Developed and implemented office policies and procedures.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Provided on-site support during the day of the event including problem solving if necessary.
Catering Sales Coordinator
Canapes Catering
Frederick, MD
09.2019 - 12.2022
- Managed event billing process including tracking payments received and issuing refunds when necessary.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Inspected venues prior to an event taking place in order to ensure proper space utilization.
- Collaborated with chefs and other staff members to develop unique menu items that met client expectations while staying within budget parameters.
- Assisted with setup and breakdown of equipment used for catered events.
- Assisted in developing marketing materials such as brochures, flyers and email blasts.
- Worked closely with operations team during the planning stages of an event to ensure successful execution onsite.
- Coordinated food tastings for prospective clients.
- Attended industry networking events to gain new contacts and promote services offered by the company.
- Prepared client proposals, contracts, menus and invoices in a timely manner.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
Office Manager/Logistics Coordinator
Spilled Milk Catering
Gaithersburg, MD
01.2014 - 04.2019
- Organized company events including holiday parties, team building activities .
- Monitored inventory levels and placed orders when needed.
- Assisted in developing budgets for departmental expenses.
- Ensured compliance with applicable laws regarding employment practices.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Developed effective communication strategies between departments within the organization.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Developed training materials, including manuals, guides and handouts.
- Facilitated workshops for groups or individuals on topics related to professional development.
Education
High School Diploma -
Lincoln Jr Sr High School
Ellwood City, PA06-2003
Some College (No Degree) - Forensic Science
West Virginia University
Morgantown, WVSkills
- Data Entry
- Policy Development
- Operations Management
- Staff hiring
- Contract Administration
- Team Supervision
- Customer Service
- Bookkeeping
- Expense Reporting
- Proposal Writing
- Event Coordination
Affiliations
- Softball
- Director of Events at Church
- Volunteer Mentoring Young Adults Struggling with Addiction
Accomplishments
- National Honor Society
- Graduated 11th in Class in High School
- Voted Best Personality Senior Year
- National Society of Collegiate Scholars
- National Deans List
Timeline
Catering Sales Coordinator
Canapes Catering
09.2019 - 12.2022
Office Manager/Event Coordinator
Stronghold Inc.
04.2019 - Current
Office Manager/Logistics Coordinator
Spilled Milk Catering
01.2014 - 04.2019
High School Diploma -
Lincoln Jr Sr High School
Some College (No Degree) - Forensic Science
West Virginia University