Hi, I’m
Jessica Fine-Toste
Merced,CA
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 5 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
Nursing Assistant Training Academy Inc.Fresno, CA
Administrative Assistant
08.2022 - Current
Job overview
- Registering students, assisting with certification completion for CEU's and CNA's
- Clerical work, and completing CDPH forms in a timely manner.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Provided educational documents and pamphlets to patients.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Lark ChiropracticFresno, CA
Front Desk Chiropractic Assistant
05.2022 - 08.2022
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled patient appointments for busy chiropractic practice with revenues of $5,000,000 annually.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Input patient data into computer system using Platinum and checked information for accuracy.
- Followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
The Natural Path Health CenterFresno, CA
Chiropractic Assistant (Front Desk)
01.2017 - 12.2017
Job overview
- Direct office operations at front desk
- Identify top areas of concern and increase confidence in services while providing clear information and instructions
- Utilize QuickBooks software to record expenses, process employee payroll, and prepare invoices
- Input patient data into computer system using Subluxation Scanning system and checked information for accuracy.
- Organize and properly distribute incoming mail around office.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Scheduled patient appointments for busy chiropractic practice with revenues of $5,000,000 annually.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Input patient data into computer system using Microsoft office and checked information for accuracy.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Maintained office website and social media to promote business and advertise products and treatment plans.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
Alorica, IncClovis, CA
Customer Service Representative
10.2013 - 06.2014
Job overview
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
- Attended telephone skills and program information training sessions to boost aptitude.
- Detailed payment options and explained price, receipt and billing details to customers.
- Processed debit and credit card and electronic check payments.
Woods Pest ControlSanger, CA
Front Office Manager
08.2012 - 10.2013
Job overview
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Utilized computer software to manage customer information and service scheduling.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
San Joaquin Country ClubFresno, CA
Front Desk Assistant
06.2012 - 08.2012
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Screened visitors and issued badges to maintain safety and security.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Managed day-to-day department operations with effective workflow coordination.
- Collaborated with other departments to foster smooth operation of daily processes.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Associate from Science
Ultimate Medical AcademyTampa, FL
AS from Medical Management
09.2020 - 10 2021
Sanger High SchoolSanger, CA
High school diploma from Gernral
08.2006 - 6 2010
University Overview
- 3.5 GPA
- Masons Scholarship Recipient
Skills
Communication SkillsInsurance VerificationMicrosoft OfficeOffice ManagementQuickBooksMarketingSocial media managementMedical BillingMedical Office ExperienceManagementEMR SystemsData EntryMedical RecordsMedical CodingCultivating Customer Relationships Diverse Software & Microsoft Proficiency
Physician billing
Process optimization
Executive presentations
Patient Scheduling
Relationship building
Attendance record management
Invoice Processing
AP/AR proficiency
Medical bill auditing
Healthcare coding
Patient demographics
Patient care and confidentiality
Proficiency in medical management systems
Scheduling expert
Additional Information
- Willing to relocate to: California - Washington State - Oregon, Authorized to work in the US for any employer
Timeline
Administrative Assistant
Nursing Assistant Training Academy Inc.
08.2022 - Current
Front Desk Chiropractic Assistant
Lark Chiropractic
05.2022 - 08.2022
Ultimate Medical Academy
AS from Medical Management
09.2020 - 10 2021
Chiropractic Assistant (Front Desk)
The Natural Path Health Center
01.2017 - 12.2017
Customer Service Representative
Alorica, Inc
10.2013 - 06.2014
Front Office Manager
Woods Pest Control
08.2012 - 10.2013
Front Desk Assistant
San Joaquin Country Club
06.2012 - 08.2012
Sanger High School
High school diploma from Gernral
08.2006 - 6 2010
Associate from Science