Jessica Fitzpatrick
Memphis,TN
Overview
20
20
years of professional experience
Work History
Dental Lab Technician and Customer Service
American Dental Laboratory
Memphis , TN
03.2023 - 03.2024
- Fabricated and repaired full and partial dentures, crowns, bridges, veneers, inlays and onlays, implant abutments and other dental prostheses.
- Maintained records of materials used for each case.
- Set up and operated equipment such as lathes, grinders, polishers and drill presses to shape the dental prostheses.
- Also made deliveries..ordered and kept stock of supplies .
- Cleaned the dental lab with all hazardous materials regulations and stipulations.
- Customer service
- Providing special orders for patients from doctors and even having them come in for making impressions that were as needed with special attention needs .
- Performed quality control checks on all products produced.
- Made impressions of patients' teeth using alginate or other impression material.
- Used a variety of hand tools such as files, pliers and knives to make adjustments to dental prostheses.
- Communicated with dentists regarding patient needs and specifications for dental prostheses.
- Cleaned molds and casts from plaster models prior to fabrication of restorations.
- Assisted in the training of new technicians when needed.
- Reviewed prescriptions from dentists to determine type of restoration required.
- Built custom trays for taking impressions of patients' mouths.
- Designed wax patterns for casting metal frameworks for removable partials or complete dentures according to prescription instructions.
- Assembled finished dental prosthesis components into pre-fabricated metal frameworks according to prescription instructions.
- Polished all completed workpieces with pumice wheels or other polishing agents before delivery to dentist's office.
- Inspected castings for accuracy against original model before finishing process was started.
- Created night guards and mouth guards by fabricating acrylic splints from impressions taken from patients' mouths.
- Monitored inventory levels of supplies needed for daily operations in the lab.
- Troubleshot technical issues with machinery related to production processes.
- Provided customer service support over the phone or via email when needed.
- Molded wax over denture set-ups to form full contours of artificial gums.
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
- Fabricated, altered and repaired dental devices such as dentures, bridges, inlays and crowns.
- Polished finished work to smooth rough edges and provide ideal fit.
- Built and shaped wax teeth using small hand tools.
- Melted metals or mixed plasters, acrylic and porcelain to pour into molds, creating dental apparatuses and prosthetics.
- Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
- Reviewed orders, instructions, and prescriptions written by professionals to complete work accurately.
- Modeled patient mouth to produce accurate fits by using dental impression plaster and molds.
- Matched appearance of natural teeth by applying stains and glazes to restorations.
- Marked impressions with case numbers for easy patient identification.
- Educated patients on anticipated outcomes and treatment side effects.
- Reviewed prescription orders, promptly filling medications.
- Created implants using waxes, ceramics and metals.
- Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
- Formed and contoured artificial gums to fit snuggly into patient mouths with optimal comfort.
- Led patients to exam rooms in preparation for and procedures.
- Conducted wear tests to check designs for dental appliance durability over repeated use.
- Cleaned and calibrated laboratory equipment.
- Supervised or instructed new technicians on laboratory protocols.
- Rebuilt and replaced linings, wire sections, and missing teeth to repair dentures.
- I have all knowledge of the dental lab technician and business over 20 years experience.
Dental Lab Technician
River city dental lab
Memphis , TN
10.2003 - 10.2023
- Fabricated and repaired full and partial dentures, crowns, bridges, veneers, inlays and onlays, implant abutments and other dental prostheses.
- Maintained records of materials used for each case.
- Set up and operated equipment such as lathes, grinders, polishers and drill presses to shape the dental prostheses.
- Verified package contents upon pickup or drop off against customer documentation.
- Inspected vehicles for mechanical items and safety issues before each trip.
- Followed designated routes for efficient delivery of goods.
- Provided excellent customer service by promptly responding to inquiries about services offered or changes in schedule of pick up and delivery times.
- Documented any discrepancies between shipments received and those listed on the manifest.
- Communicated with customers regarding their orders, including estimated arrival times and potential delays due to traffic or weather conditions.
- Maintained accurate records of completed deliveries using handheld scanners or other tracking devices.
- Adhered to applicable laws and regulations while transporting goods across state lines.
- Reported any incidents involving damaged goods or hazardous materials immediately to supervisor.
- Managed time effectively to ensure timely completion of daily routes within specified deadline.
- Delivered packages directly to clients' homes or businesses in a safe manner.
- Addressed customer complaints in a professional manner while resolving issues quickly.
- Recorded shipments using bills of lading, delivery receipts and tally sheets.
- Performed safe and legal operation of commercial motor vehicles.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Navigated routes with relevant map programs and GPS systems.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Utilized street maps to plan and determine most efficient routes.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Was an important part of the employment team that made the business a success.
Education
High School Diploma -
East High
Memphis, TN05-1989
Some College (No Degree) - Visual Arts
Memphis College of Art
Memphis, TNSome College (No Degree) - General Studies
Shelby State Community College
Memphis, TNLearned Dental Lab Skills On Job Training - Dental Lab Technician
On The Job Training
River City Dental Lab Skills
- Tray base development
- Laboratory safety protocols
- Crown bridge creation
- Hand-Eye Coordination
Timeline
Dental Lab Technician and Customer Service
American Dental Laboratory
03.2023 - 03.2024
Dental Lab Technician
River city dental lab
10.2003 - 10.2023
High School Diploma -
East High
Some College (No Degree) - Visual Arts
Memphis College of Art
Some College (No Degree) - General Studies
Shelby State Community College
Learned Dental Lab Skills On Job Training - Dental Lab Technician
On The Job Training