Jessica Fitzpatrick
Novi,MI
Summary
Experienced administrative assistant and Customer Service Representative with extensive knowledge of all job duties associated with coordinating unit/facility activities and providing excellent customer service. Highly skilled in multiple platforms such as EMR systems, Microsoft, QuickBooks, and many others. Comfortable managing challenging situations and effective problem solving.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Therapeutics, LLC
09.2024 - 01.2025
- Responsible for checking clients in for the day, reminding them of upcoming appointments and scheduling their appointments
- Answered company multi-line phone and faxes that came through
- Addressed all and any concerns from clients, provided oversight and assured situations found resolution
- Responsible for connecting clients with nurse practitioners and assigned therapists as needed
- Ensured clients were up to date with Releases of information or any documentation needed
- Performed reminder calls and texts to ensure clients met their needed visits weekly
- Verified insurance before scheduling intake or while in treatment for continuation in the MAT program
- Collected any necessary payments
- Facilitated any clinic transfers or temporary visits at other clinics while on vacations, work, etc
- Uploaded any documentation necessary into clients Electronic Medical Record
- Preformed wellness check calls in event clients were absent
Behavioral Health Technician
Ascension Brighton Center for Recovery
03.2024 - 09.2024
- Work with inpatient clients and assist them in the beginning of their recovery journey
- Assist nurses with taking vitals and getting blood sugars on detox clients'
- Enter in documentation to clients Electronic medical records as well as filing in their charts
- Assorted clerical duties such as; organizing office workspace, filing, making copies, faxing documents, organizing computer files
Case assessment associate
SSDC Services
10.2023 - 03.2024
- Responsible for all incoming calls and addressing their needs
- Performed calls to all potential clients and assess if they are eligible for SSDI benefits
- Performed initial interview screenings over the phone and built clients electronic files
- Document client information in clients files
- Coordinated next steps for clients for filing for disability benefits
- Communicated and ensured smooth transfer to case managers that would take over the case
Medical Receptionist
Blossom ABA Therapy
09.2022 - 09.2023
- Responsible for answering multi-line phone systems
- Oversaw greeting families and clients when they arrive, checking them in with necessary staff so they could come meet them for their session
- Managed time and payroll adjustments for staff, take co-pays, file and scan in paperwork, keep track of attendance of clients and other miscellaneous tasks
Urgent Response Advisor
Best Buy Health
09.2020 - 09.2022
- Responsible for answering all emergency calls and managing high call volumes
- Providing support and facilitating connection between members and emergency medical services
- Efficiently got clients needed services as fast as possible
- Working with team members to provide the best support and customer service for our members and family members
- Ensured that clients' Electronic medical record was up to date and accurate
- Performed follow up calls to ensure the client got the attention that was needed
Social worker Tech
Brighton Center for Recovery
01.2015 - 09.2020
- Take intake calls, take demographic information from possible clients, verify insurance, calculate out of pocket costs for admission, schedule inpatient and outpatient assessments or admissions, confirm appointments, and assist clients with any I concerns or questions they have for admission
- Work with inpatient clients and assist them in the beginning of their recovery journey
- Hold support meetings and classes for recovery
- Group therapy sessions, scheduling classes
Receptionist/Administrative Assistant
Brighton Center for Recovery
01.2009 - 09.2020
- Responsible for assorted clerical duties such as; organizing office workspace, filing, making copies, faxing documents, organizing computer files
- Organize personal payments and insurance payments for services provided, calculate daily totals and prepare deposits
- Enter in charges and financial information into the computer system
- ICD-9 code experience for the medical billing department
- Preparing and sending out client FMLA paperwork, legal documents and medical paperwork
- Assisting patients with miscellaneous requests
- Answering high volume phone calls and routing them to the proper destination, greeting and helping visitors with various questions about services offered, sorting and distributing mail, and other miscellaneous office duties
Education
High school diploma -
Carman-Ainsworth High School
06.2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Complex Problem-solving
- Multi-line phone proficiency
Certificates
- BLS Provider from American Heart Association, Issued on 5/1/2024
- CPI Blue card, Issued on 6/4/2024
Timeline
Administrative Assistant
Therapeutics, LLC
09.2024 - 01.2025
Behavioral Health Technician
Ascension Brighton Center for Recovery
03.2024 - 09.2024
Case assessment associate
SSDC Services
10.2023 - 03.2024
Medical Receptionist
Blossom ABA Therapy
09.2022 - 09.2023
Urgent Response Advisor
Best Buy Health
09.2020 - 09.2022
Social worker Tech
Brighton Center for Recovery
01.2015 - 09.2020
Receptionist/Administrative Assistant
Brighton Center for Recovery
01.2009 - 09.2020
High school diploma -
Carman-Ainsworth High School
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