Microsoft Office 365
Jessica Flannery
Operational Excellence
Summary
Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning, day-to-day problem-solving, expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Spellman Brady & Company
St. Louis, MO
01.2020 - 10.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Worked in matrix management environment with oversight of information technology, operations, human resources, safety and compliance
- Identified and resolved unauthorized, unsafe or ineffective practices
- Developed systems to track and log work issues
- Evaluated suppliers to maintain cost controls and improve operations while partnering with vendors and suppliers to effectively manage and budget
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Managing Member
JRF Business Services, LLC
St. Louis, MO
01.2009 - Current
- Provide business support for small businesses, including, but not limited to account reconciliation, budgeting, payroll, bookkeeping, general office duties, event planning, recruiting and human resources support, compliance, logistics, and operational support
- Assist with selecting, training, and mentoring sales and office personnel to meet standard operating procedures
- Communicate with customers, vendors, carriers, salespersons, and office staff to ensure that each purchase is compliant with company policy and government regulations
- Determine optimal routes to ship products, dispatch carriers utilizing company database and posting boards, confirm pickup and delivery details, ensure product not damaged in transit and respond quickly to resolve disputes
- Negotiate rates with selected carriers, vendors, and customers to maximize profitability
- Recruit and build relationships with new carriers while maintaining and nurturing relationships worth current carriers to ensure the best probable service
- Manage sales up to $27 million, A/P, A/R, payroll, tax preparation, and IRS audits
- Teach clients to use accounting software to become more organized and evident
- Promoted company by giving exciting and dynamic presentations to customers.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.+
- Accomplished multiple tasks within established timeframes.
- Monitored expenditures to mitigate risk of overages.
Administrative Supervisor
State of Missouri
St. Louis, MO
09.2014 - 01.2020
- Select, train, supervise, and provide ongoing coaching for up to seven direct reports, including a supervisor, and three indirect reports while providing personnel support to the regional office, to ensure that Department metrics are met
- Prepared annual data to determine metrics for operational performance
- Evaluate, identify, and implement action based on lean methodologies to enhance effectiveness and efficiency of Department policies and procedures; work with Department E3 (Lean) Team
- Located bottlenecks to streamline existing processes
- Monitor, gather, and compile expenditure data; assist in preparing Regional Office budget and prepare reports; reduce operating budget by $70,000 over first two years
- Direct, approve, and monitor processing of purchase orders, expense accounts, invoices, and travel to ensure compliance with policies, procedures, regulations, and fiscal requirements to mitigate risk of overages
- Exercise independent judgment to interpret, apply and understand Department policies and procedures while carrying out directions, maintaining records, and ensuring deadlines are met
- Establish and maintain effective working relationships in order to respond to inquiries from staff, state officials, customers, vendors, and the public
- Develop, implement and monitor metrics to track performance of direct reports to ensure timely completion of duties
- Review inputs and facilitate correction of inaccurate data entry to ensure accuracy of reports
- Assist Hiring Supervisors with completing employment life cycles, including on boarding new employees, preparing interview packets and hiring recommendations, and processing resignations
- Maintain personal, unit, and office calendars to ensure proper notification of all trainings and meetings
- Coordinate with the Regional Director and other Department Management on major office-wide annual and special projects as well as participating in department-wide workgroups
Assistant Business Manager
The Fleet Specialists, LLC
St. Louis, MO
05.2008 - 12.2008
- Assisted with day-to-day business operations pertaining to sales, logistics, and assisted with employee selection and relations
- Ensured that Missouri Department of Revenue guidelines are followed while adhering to Missouri employment guidelines
- Monitored Accounts Receivable and Accounts Payable to ensure timely payments and sufficient operating capital; rectified a $125,000 accounting error by identifying the problem and providing documentation to receive a refund
- Evaluated current business practices and budget for excessive spending and areas of improvement
- Analyzed budget, forecast and revenue trend reports to provide advice and prepare financial statements
- Compiled financial reports to document cash receipts, expenditures and profits and loss
Education
MBA - Leadership
Maryville University of Saint Louis
St Louis, MO 08.2005 - 05.2007
Bachelor of Science - Leadership/Management
Maryville University of Saint Louis
St Louis, MO 08.2002 - 05.2004
Six-Sigma Green Belt for Government - undefined
Skills
Lean Methodology
undefinedSoftware
CRM by Cosential
Google Suite
Quickbooks
Timeline
Operations Manager
Spellman Brady & Company
01.2020 - 10.2022
Administrative Supervisor
State of Missouri
09.2014 - 01.2020
Managing Member
JRF Business Services, LLC
01.2009 - Current
Assistant Business Manager
The Fleet Specialists, LLC
05.2008 - 12.2008
MBA - Leadership
Maryville University of Saint Louis
08.2005 - 05.2007
Bachelor of Science - Leadership/Management
Maryville University of Saint Louis
08.2002 - 05.2004
Six-Sigma Green Belt for Government - undefined
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