Jessica Flatt Penson
Medical Assistant
Redondo Beach,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Excellent reputation for resolving problems and improving customer satisfaction. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background, organizational abilities and team-building skills to deadline-driven environment.
Overview
10
10
years of post-secondary education
14
14
years of professional experience
Work History
Medical Assistant
Optum
Redondo Beach, CA
09.2010 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained all prescribed laboratory testing.
- Taught patients about medications, procedures and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Verified appropriate lab couriers picked up collected lab specimens.
- Gathered forms, copied insurance cards and helped to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, including medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained pre- and post-treatment vital signs and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Tested and recorded blood glucose levels.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Trained new hires in office procedures, patient care and telehealth.
- Handled multiple phone lines which included scheduling, refill requests, referral requests and referral approvals.
- Handled up to 200 incoming calls per day.
- Followed up with up to 100 patients with outgoing calls per day.
- Performed phlebotomy on up to 50 patients daily.
Medical Assistant; Study Coordinator
Songs Institute Of Allergy And Immunology
Manhattan Beach, CA
08.2006 - 11.2009
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals and case report form requirements.
- Gathered, processed and shipped lab specimens.
- Followed informed consent processes and maintained records.
- Performed allergy testing.
- Prepared and administered allergy injections.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Coordinated clinical trials focused on disorders such as Asthma and Allergy.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Served customers in friendly, efficient manner following outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created new patient charts, including calling insurance for benefits and eligibility and coverage for testing and injections.
- Supervised3 other medical assistants both front and back office.
- Trained all new hired team members on office procedures.
Education
Associate of Science - Psychology
El Camino
Torrance, CA 03.2011 - 03.2021
Skills
EMR / EHR
Medical office administration
Phlebotomy
CPR
Point of care testing
Patient-focused care
Patient Scheduling
Understanding of insurance details
Effective communication skills
Medical terminology
Authorizations
MS Office
Training & Development
Computer proficiency
Flexible & Adaptable
Completing insurance forms
Indirect Patient Care
Patient Management
Medical Records Management
Case management
Efficient and reliable team player
Electronic health records
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I also volunteer 7 days a week at church as the pastors personal/administrative assistant and the productions team leader. I perform many tasks such as scheduling, training, motivating, organizing and ordering supplies. I am strongly committed to everything I do and do everything in a spirit of excellence. My passion is to help people grow and succeed in all areas and bring the best experience possible to any interaction.
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Timeline
Associate of Science - Psychology
El Camino
03.2011 - 03.2021
Medical Assistant
Optum
09.2010 - Current
Medical Assistant; Study Coordinator
Songs Institute Of Allergy And Immunology
08.2006 - 11.2009