Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Jessica Flaugher

Jessica Flaugher

North Adams,MI

Summary

Professional administrative specialist, highly focused on streamlining office operations and enhancing team productivity. Proven ability to manage schedules, coordinate meetings, and support project execution. Known for collaborative spirit and adaptability, ensuring efficient and effective completion of tasks.

Overview

11
11
years of professional experience

Work History

Staff Assistant

Hillsdale College
06.2022 - 01.2025
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization.
  • Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
  • Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
  • Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
  • Organized travel arrangements for staff members, ensuring smooth transitions during business trips.
  • Prepared professional correspondence on behalf of supervisors, maintaining clear communication with external stakeholders.
  • Processed expense reports accurately and promptly, enabling swift reimbursement for staff members.
  • Utilized advanced software programs to manage data entry tasks, improving accuracy and reducing manual workload hours spent on repetitive tasks.
  • Participated in special projects as assigned by supervisors, demonstrating adaptability and versatility in diverse tasks.
  • Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Substitute Teacher

EDUstaffing
01.2019 - 05.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.

Property Manager

FR Communities
08.2016 - 06.2018
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services for over 200 families.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.

Sales/Office Manager's Assistant

MidStar Homebuilders
09.2013 - 08.2016
  • Utilized software to maintain detailed files of company personnel and client accounts.
  • Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
  • Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
  • Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
  • Held construction progress and regular status meetings with project team.
  • Kept projects on schedule and within budget while serving as project leader.
  • Developed and executed pre-construction milestones on project schedule.
  • Consulted with clients to define objectives and develop scopes.
  • Supervised day-to-day activities of our team and contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
  • Achieved maximum cost effectiveness by providing value engineering for construction means and methods.
  • Formulated quality assurance and safety standards to comply with construction plans.
  • Managed change orders effectively to minimize disruptions to project schedules while accommodating client requirements or unforeseen conditions onsite.
  • Expedited project completion with effective coordination of subcontractors, suppliers, and workforce scheduling.

Education

Associate of Arts -

Kellogg Community College
Coldwater, MI
05-2015

Skills

  • Document management
  • Calendar management
  • Reception duties
  • Document control
  • Scheduling and planning
  • Expense tracking
  • Data entry proficiency
  • Travel arrangements
  • Report generation
  • Meeting preparation
  • Professional correspondence
  • Microsoft office expertise
  • Verbal and written communication
  • Team collaboration
  • Workload management
  • Relationship building
  • Project management
  • Event planning
  • Operations support
  • Document preparation
  • Data confidentiality
  • Problem-solving
  • Attention to detail
  • Flexibility and adaptability

Accomplishments

    I received manager of the year at FR Communities during my first year of employment. I received this award due to the accomplishment of turning a non profitable community into the most profitable community within the several communities that were owned by FR Communities.

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Outdoor Recreation
  • Gardening
  • I enjoy helping others and giving back to the community
  • Offering time and support to shelters for the homeless, women, and animals
  • Mindfulness Practices
  • Advocacy Campaigns
  • Passionate about balancing physical health with mental and emotional wellness
  • I take a deep interest in attending lectures and classes based on self improvement, mental health, family trauma, and life coaching

Timeline

Staff Assistant

Hillsdale College
06.2022 - 01.2025

Substitute Teacher

EDUstaffing
01.2019 - 05.2021

Property Manager

FR Communities
08.2016 - 06.2018

Sales/Office Manager's Assistant

MidStar Homebuilders
09.2013 - 08.2016

Associate of Arts -

Kellogg Community College

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