Jessica Fleener

• Coordinated with contractors for repairs, renovations and maintenance projects.

Answered questions from residents about membership, property managers, housing staff and other pertinent parties.

• Implemented property inspection procedures to maintain compliance with housing codes.
• Organized and scheduled regular inspections of all units in the building.
• Managed and oversaw operations, maintenance and administration of properties.
• Oversaw daily operations, maintenance and administration of various properties.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Supervised production of annual rent, operating expense, and real estate tax adjustments.
• Recommended clarifications and changes in program policies to director of property management.
• Assisted tenants with applications for government-funded housing programs.

• Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
• Partnered with maintenance to ensure [Number]% of vacant apartments are ready at all times.
• Prepared and submitted monthly tenant visit logs.
• Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
• Provided support for technical issues related to product usage.
• Monitored lease and renewal rental rates with leadership recommendations for change implementation.
• Supervised production of annual rent, operating expense, and real estate tax adjustments.
• Boosted tenant retention by addressing issues to achieve speedy resolution.
• Recommended clarifications and changes in program policies to director of property management.
• Saved money by operating community within budget.
• Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
• Responded to customer inquiries in a timely manner.

• Hands-on management of operations and maintenance to preserve and retain occupancy
• Implement and maintain effective marketing for existing and potential residents
• Schedule and supervise all inspections to ensure quality control of all potential and existing residents
• Evaluate and monitor all vendors work and performance
• Review and input all account payables and receivables for approval
• Administer and maintain all budgets in every aspect of the community including maintenance supplies, payroll, resident events, marketing campaigns and all other financial aspects of the community
• Present weekly, monthly, and annual budget, occupancy, traffic tracking, and collection reports
• Reconcile and review account payable and receivable
• Present weekly management reports including updates on financials and condition of property
• Follow up on work orders completed to ensure satisfaction
• Evaluations of all employees
• Resolve tenant concerns and questions
• Monitor and ensure all fair housing compliance are followed in a professional manner
• Keep tenant files and contact information updated
• Evictions for non payment or lease violations
• Payroll accuracy
• Appfolio
• Maintenance orders and supply ordering
• Risk assessment of the property
• Section 8 and tax credit.