Jessica Flett
Ellensburg,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Program Manager
Right At School LLC
12.2022 - Current
- Oversee Right At School educator team, including enrichment specialists, vendors to ensure the delivery of engaging, interactive educational experience
- Develops strong relationships with school administration, parents, PTA organizations in order to provide the best care for children and ensure customer satisfaction
- Deliver dynamic Right At School curriculum, support homework completion, lead fun fitness activities, and guide children at play
- Model positive guidance and effective classroom management to maintain the safety and well-being and attention of all children
- Meets and reports regularly to the Area Manager regarding program, site, and staff performance
- Manage staff compliance with district-specific policies and procedures
- Organize program materials for lessons and activities, as well as document attendance, incidents and other observation
- Manage and orders supplies as needed according to curriculum
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
Preschool Teacher's Assistant
Bumblebee Daycare
12.2022 - Current
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Taught children with creative approaches, methods, and techniques.
- Organized snack time and nap hours.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supervised children during in-classroom activities and on playground.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Assessed student performance to evaluate progress and development.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
- Developed and implemented strategies to improve student engagement.
- Collaborated with instructors to develop engaging lesson plans.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Laminated teaching materials to increase durability under repeated use.
- Assisted with school field trips and special events by collecting permission slips and payments.
Mobile Expert
T-Mobile
01.2020 - 12.2022
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor Of Science And/with Education Degree - Early Childhood Development And Education
University of Phoenix
Tempe, AZBachelor Of Business Administration - Business Administration
Ashford University
San Diego, CASkills
- Compliance Enforcement
- Procurement
- Team Development
- OSHA Compliance
- Personnel Management
- Partnership Development
- Customer Service
- MS Office Applications
- Cultural Sensitivity
- Interpersonal Skills
- Customer and Personnel Training
- Flexible and Adaptable
- Work Planning and Prioritization
- Attention to Detail
- Relationship Building
- Requirements Writing and Documentation
- Performance Monitoring
- Adobe Applications
- Onsite Customer Support
- Organizational Performance
- Team Leadership and Direction
- Detail Oriented
- Program Leadership
- Community Outreach
- Snack Preparation
- Clerical Support
- Emotional Support
- Furniture Arrangements
- Support Networks
- Positive Learning Environment
- Educational Settings
- Age-Appropriate Curriculum
- Multimedia Presentations
- Behavior Modification Techniques
- Diverse Classroom Settings
- Educational Games
- Classroom Supplies Ordering
- District Standards
- Minor Repairs
- Preschool Programs
- Organizational and Planning Skills
- Caring and Empathetic Demeanor
- Ensuring Safety and Injury Prevention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Diversification is protection against ignorance. It makes little sense if you know what you are doing.”
Warren Buffett
Timeline
Program Manager
Right At School LLC
12.2022 - Current
Preschool Teacher's Assistant
Bumblebee Daycare
12.2022 - Current
Mobile Expert
T-Mobile
01.2020 - 12.2022
Bachelor Of Science And/with Education Degree - Early Childhood Development And Education
University of Phoenix
Bachelor Of Business Administration - Business Administration
Ashford University