Jessica Flores
Corpus Christi,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
All Faith Cremation & Funeral Services
01.2018 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Waitress
A1 Steak House
05.2014 - 06.2017
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
GED -
Southern Careers Institute Inc
Corpus Christi, TX02.2013
Skills
- Sorting and Labeling
- Policy and Procedure Modification
- Business Administration
- Mail Handling
- Account Reconciliation
- Database Administration
- Credit and Collections
- Report Writing
- Banking Operations
- Customer Relations
- Calendar Management
- Office Supplies and Inventory
- Financial Accounting
- Biweekly Payroll Processing
- Microsoft Office
- Excellent Multitasking Abilities
Timeline
Office Manager
All Faith Cremation & Funeral Services
01.2018 - Current
Waitress
A1 Steak House
05.2014 - 06.2017
GED -
Southern Careers Institute Inc