Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Florence

Dayton

Summary

Proactive and personable, I excelled in customer service and inventory management at Meijer, enhancing shopping experiences and inventory accuracy. Demonstrated exceptional teamwork and a positive attitude, leading to significant improvements in customer satisfaction and operational efficiency. Skilled in heavy lifting and clear communication, I consistently met business needs with flexibility and reliability.

Overview

3
3
years of professional experience

Work History

Stocker

Meijer
04.2024 - 11.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Cashier

Meijer
12.2022 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Used POS system to enter orders, process payments and issue receipts.

Crew Member

Wendys Restaurant
06.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Collaborated with team members to complete orders.

Education

Miami Valley Career Technology Center
Englewood, OH

High School Diploma -

Trotwood Madison High School
Trotwood, OH
05-2023

Skills

  • Willing to learn
  • Positive attitude
  • Customer service
  • Heavy lifting
  • Loading and unloading
  • Customer relationships
  • Punctual and reliable
  • Product restocking
  • Stock rotation
  • Cleaning procedures
  • Price checking
  • Money handling

Timeline

Stocker

Meijer
04.2024 - 11.2024

Cashier

Meijer
12.2022 - 04.2024

Crew Member

Wendys Restaurant
06.2021 - 08.2022

Miami Valley Career Technology Center

High School Diploma -

Trotwood Madison High School

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Jessica Florence