Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Flores

Mechanicsville,VA

Summary

Orderly, organized and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of a fast-paced environment. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Experienced in assisting with daily office needs and managing general administrative activities. Hardworking employee with customer service, multitasking and time management abilities, devoted to giving every customer a positive and memorable experience. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptable and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Client Contact Agent

City of Richmond
Richmond, VA
01.2023 - Current
  • Conduct administrative activities within the Bureau of Permits and Inspections, and Code Enforcement.
  • Provide customer service to clients through phone and email communication.
  • Develop customer relationships to ensure customer satisfaction with services.
  • Respond promptly to customer inquiries and complaints in a professional manner.
  • Maintain accurate records of all customer interactions, process customer accounts and file documents.
  • Perform administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Utilize computer systems for tracking, information gathering or troubleshooting.
  • Create weekly reports.
  • Respond promptly to customer service calls and inquiries from diverse groups of individuals.
  • Deliver excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Evaluate and identified opportunities to drive process improvements, positively impacting customer experience.
  • Develop and implemented strategies to ensure task objectives were met in a timely manner.
  • Establish guidelines for maintaining a safe work environment while completing tasks.
  • Identify potential risks associated with certain tasks prior to their execution.
  • Collaborate with other Task Leaders across multiple departments in order to maximize results.
  • Create detailed documents outlining step-by-step instructions for completing assigned tasks.
  • Motivate staff to become the best.
  • Monitor different departments for efficient use of employee and material resources.
  • Maintain positive working relationship with fellow staff and management.
  • Identify needs of customers promptly and efficiently.
  • Strong telephone etiquette, effectively handling difficult calls.

Manger

Maria's Pizza
Quinton, VA
09.2011 - 12.2022
  • Greeted guests, booked reservations, to the accounting; I did it all.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.

Bookkeeper

Rosa's Italian
Powhatan, VA
09.2021 - 09.2022
  • Worked administratively for both, in a variety of capacities, since attending high-school, and later, college.

Education

Business -

J. Sargent Reynolds Community College
01.2013

High School Diploma -

Atlee High School
Hanover, VA
07.2011

Skills

  • Office Administration and Operations
  • Mail Handling
  • Appointment Scheduling
  • Database Management
  • Calendar Management
  • Spreadsheet Management
  • Report Writing
  • Data Entry
  • Research
  • Filing
  • Minutes Taking
  • Paperwork Drafting
  • Database Administration
  • Phone Call Answering
  • Spanish Fluency
  • Staff Management
  • Business Administration
  • Staff Motivation
  • Proofreading
  • Microsoft Office Suite
  • Technical Support
  • Customer Service
  • Consecutive Translation

Timeline

Client Contact Agent

City of Richmond
01.2023 - Current

Bookkeeper

Rosa's Italian
09.2021 - 09.2022

Manger

Maria's Pizza
09.2011 - 12.2022

Business -

J. Sargent Reynolds Community College

High School Diploma -

Atlee High School
Jessica Flores