Jessica Flores
Collinsville,IL
Summary
To briefly introduce myself, I am a married mother of two daughters. For several years, I made it a priority to be at home with my children before deciding it was time for a change of pace, which landed me in a Customer Service Representative position at a uniform company which services one of the largest security guard companies in the country. After two years in that position, I began my journey to transition into the Law Enforcement field. I'm very detail oriented, organized, enjoy staying busy, and I strive to maintain personal integrity in all tasks presented to me.
Overview
17
17
years of professional experience
Work History
Police Officer
Collinsville Police Department
04.2023 - 01.2024
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Conducted searches of individuals, vehicles and premises.
- Prepared thorough and accurate police reports.
Customer Service Representative
Pacific Uniform Services
04.2017 - 04.2023
- Technologies Used: Microsoft Outlook, Microsoft Excel, Quickbooks, Microsoft Word, UPS WorldShip, Google Doc
- Duties Performed: Data Entry, Customer Inquiry Assistance via Phone and E-mail, Product Shipping Coordination, Inventory Replenishment, Back-order Fulfillment, Shipment Tracking, Document handling: Copy, Scan, Collate, File, etc., Facsimiles and Mailings, Reception, Online Ordering
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Legal Secretary
Buckley & Buckley, LLC
02.2008 - 08.2008
- Technologies Used: Microsoft Word, Microsoft Excel, Microsoft Outlook
- Duties Performed as Legal Secretary: Reception, Dictation tapes, Preparation of Pleadings, Correspondence and Subpoenas, Facsimiles and Mailings, Document handling: Copy, Scan, Collate, File, etc
Store Manager
Quiznos Sub
02.2007 - 10.2007
- Responsibilities as Store Manager: Ensure product quality and customer satisfaction, Promote customer service; address any customer complaints, Communicate with store owners to improve store performance, Communicate with employees to address performance concerns, Create an efficient schedule while accommodating staff needs, Work overtime to fulfill store needs during short-staff periods, Prepare monthly sales tax report, Process bi-weekly company payroll, Perform weekly store inventory, Place weekly vendor orders, Stock and organize all inventory, Prepare and deliver bank deposits daily, Food preparation and slicing of bulk product, Operation and maintenance of kitchen equipment, Cash Register, including daily and weekly printed reports
Education
ILETSB Certified Police Officer -
SWIC Police Academy
Belleville08.2023
Associate of Applied Science - Administration of Justice
Southwestern Illinois College
Belleville, IL05.2022
GED -
Southwestern Illinois College
12.2010
Skills
- Emergency Vehicle Operation
- Fingerprinting
- Interpersonal skills
- Report Writing
- Radio communication
- Conflict resolution
- Computer literacy
- Prisoner Processing
- Integrity and Honesty
- Typing 80wpm
- Customer Service/Support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Police Officer
Collinsville Police Department
04.2023 - 01.2024
Customer Service Representative
Pacific Uniform Services
04.2017 - 04.2023
Legal Secretary
Buckley & Buckley, LLC
02.2008 - 08.2008
Store Manager
Quiznos Sub
02.2007 - 10.2007
ILETSB Certified Police Officer -
SWIC Police Academy
Associate of Applied Science - Administration of Justice
Southwestern Illinois College
GED -
Southwestern Illinois College
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