Jessica Flores
Salina,KS
Summary
Professional with strong background in banking operations, prepared to enhance efficiency and accuracy. Proven track record in streamlining processes, risk management, and regulatory compliance. Strong focus on collaborative efforts and achieving impactful results. Well-versed in financial software, transaction processing, and problem-solving, with flexible approach to changing needs. Reliable, results-driven team player known for adaptability and thoroughness.
Overview
16
16
years of professional experience
Work History
Bank Operations Specialist
Bennington State Bank
Salina, KS
03.2018 - Current
- Reduced processing errors by conducting thorough audits and monitoring transactions regularly.
- Maintained strict compliance with regulatory requirements, ensuring the bank''s adherence to industry standards at all times.
- Cultivated strong relationships with clients by providing personalized support during critical financial situations, fostering trust-based interactions.
- Enhanced customer satisfaction with timely resolution of account issues and inquiries.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Collaborated with cross-functional teams to optimize overall bank performance and achieve operational excellence.
Childcare Provider
Self-employeed
Salina, KS
04.2009 - 02.2018
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Liaised with parents and guardians to discuss child progress.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Strengthened children's early literacy and math skills with engaging, educational activities.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Monitored children's activities to verify safety and wellbeing.
Education
High School Diploma -
Salina Central High School
Salina, KS05.1992
Skills
- Positive attitude
- Teamwork and collaboration
- Exceptional customer service
- Organizational skills
Timeline
Bank Operations Specialist
Bennington State Bank
03.2018 - Current
Childcare Provider
Self-employeed
04.2009 - 02.2018
High School Diploma -
Salina Central High School