Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Flores

Dallas ,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Field Office Manager

Williams Brothers Construction Co
Rowlett, TX
05.2023 - Current
  • Implemented safety protocols and maintained compliance with company policies.
  • Managed daily operations of field office, ensuring smooth workflow and communication.
  • Assisted in budget management, tracking expenses related to office operations effectively.
  • Ensured compliance with applicable laws, regulations, policies, and procedures.
  • Facilitated new hire orientation sessions to introduce company culture and policies.
  • Collaborated with HR to streamline onboarding processes and documentation.
  • Provided support to managers in integrating new hires into their teams effectively.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Provided support in developing training materials for new employees.
  • Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
  • Reconciled customer payments with invoices and resolved discrepancies efficiently.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Created detailed reports summarizing accounts receivable activity within specified time periods.
  • Assisted in organizing digital files and documents for easy retrieval.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Administrative Assistant

Williams Lea Tag
Dallas , TX
08.2021 - 04.2022
  • Processed incoming mail and correspondence on behalf of attorneys in a timely manner.
  • Scheduled meetings, appointments and travel arrangements for attorneys.
  • Answered phone calls, responded to inquiries and directed calls accordingly.
  • Created spreadsheets to track case information and deadlines.
  • Performed data entry tasks related to case-specific information into a variety of software programs such as Excel, Word, Access.
  • Sorted incoming mail and packages for efficient processing and delivery.
  • Assisted in training new clerks on mail processing procedures.
  • Organized and maintained office files and documents efficiently.
  • Managed office supplies inventory, ensuring timely replenishment when needed.
  • Provided support during meetings by preparing agendas and taking minutes.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

HR Administrative Assistant

Ellis M. Skinner Construction Co.
Dallas , TX
06.2015 - 05.2019
  • Managed employee records and maintained confidentiality of sensitive information.
  • Coordinated recruitment efforts, including scheduling interviews and preparing job postings.
  • Assisted in onboarding new hires by preparing orientation materials and conducting introductions.
  • Handled payroll processing and ensured accuracy of employee time records.
  • Organized training sessions and maintained training logs for compliance purposes.
  • Responded to employee inquiries regarding benefits and company policies promptly.
  • Performed administrative duties such as filing, copying, scanning and faxing documents.
  • Maintained office supplies inventory and ordered materials as needed for daily operations.
  • Answered phone calls, responded to emails and provided general information regarding human resources matters.
  • Processed paperwork related to new hires, terminations, promotions, transfers and other personnel changes.
  • Process payroll for all employees accurately and timely.
  • Resolve payroll discrepancies through thorough investigation and communication.
  • Collaborate with HR to manage employee benefits and deductions.
  • Implement process improvements to enhance payroll efficiency and accuracy.
  • Resolved discrepancies between payroll records and employee inquiries.
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets.
  • Audited, reviewed and compiled payroll reports, records and related summaries.
  • Verified employee hours worked against timesheets provided by supervisors.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Maintained accurate records of employee attendance, leave balances and tax information.

Dental Office Manager

Jefferson Dental Clinics
Dallas , TX
03.2007 - 06.2015
  • Managed patient insurance verification and eligibility processes for dental services.
  • Assisted patients with understanding their insurance benefits and coverage options.
  • Maintained accurate patient records in dental management software systems.
  • Trained new staff on insurance protocols and procedures within the office.
  • Collaborated with dental team to ensure seamless patient care and communication.
  • Resolved billing discrepancies and addressed patient inquiries promptly.
  • Verified patient insurance coverage and eligibility for dental services.
  • Updated patient records when necessary due to changes in coverage or benefit levels.
  • Supervised front desk staff to maintain patient satisfaction and efficient scheduling.
  • Managed daily operations of a busy dental practice ensuring smooth workflow.
  • Oversaw inventory management to ensure adequate supplies for dental procedures.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Ensured accurate data entry of patient information into the office management system.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Oversaw ordering process from vendors to ensure that products were delivered on time.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

L.G Pinkston High School
Dallas, TX
06-2002

Skills

  • Organizational Skills
  • Customer service
  • Employee onboarding
  • Communication skills
  • Self motivation
  • Multitasking Abilities
  • Problem-solving abilities

Certification

  • Texas Public Notary

Languages

English
Professional
Spanish
Professional

Timeline

Field Office Manager

Williams Brothers Construction Co
05.2023 - Current

Administrative Assistant

Williams Lea Tag
08.2021 - 04.2022

HR Administrative Assistant

Ellis M. Skinner Construction Co.
06.2015 - 05.2019

Dental Office Manager

Jefferson Dental Clinics
03.2007 - 06.2015

High School Diploma -

L.G Pinkston High School

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