Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Florio

Bayonne

Summary

Versatile and guest-focused professional with a strong background in customer service, event staffing, and luxury retail operations. Experienced in fast-paced, high-pressure environments including concerts, festivals, and high-end boutiques. Recognized for delivering friendly, attentive service, supporting VIP clientele, and adapting quickly to new roles. Seeking to transition into a dynamic hospitality role with growth opportunities in bartending, serving, or front-of-house.

Overview

14
14
years of professional experience

Work History

Retail Operations & Guest Services Specialist

Prada
New York
09.2021 - Current
  • Delivered high-touch, hospitality-style service to clientele both in-person and via e-commerce
  • Supported operations related to repairs, shipping, and back-of-house coordination
  • Provided consistent inventory support, floor recovery, and product retrieval to maintain seamless service flow
  • Worked alongside store managers and sales team to elevate guest experience and manage special service requests

Retail Operations Specialist / Repair Intake Manager

Prada
New York
09.2021 - Current
  • Repair, Spare Parts, and Damage Management: Manage repair intake and coordination, oversee spare parts ordering and restocking, and handle store damages with meticulous documentation and resolution.
  • E-commerce Operations and Inventory Management: Support e-commerce activities and shipping logistics, contributing to high sales performance, and ensure precise inventory tracking and organization.
  • Sales Support and Visual Merchandising: Facilitate sales by retrieving products for sales associates, enhancing customer satisfaction, and collaborate with the Visual Merchandising team on floor moves, window displays, and mannequin logistics.
  • Assist store managers with daily operations, administrative tasks, and staff support. Provide Exceptional customer service while managing a wide range of responsibilities.

Stock & Operations Supervisor (Client-Facing)

Stella McCartney
New York
02.2019 - 01.2021
  • Led stockroom coordination and real-time inventory management to support sales and events
  • Worked closely with PR and sales teams for press pulls, VIP styling, and merchandise preparation
  • Maintained luxury presentation standards and supported guest-facing product requests
  • Ensured smooth collaboration between operations and sales to elevate service quality

Stock Manager

Stella McCartney
New York
02.2019 - 01.2021
  • Led shipping and receiving, visual merchandising, team management, inventory stock auditing, store transfer management, training and operations, consignment management, stockroom coordination, and maintenance.
  • Introduced an inventory management system, increasing efficiency and minimizing discrepancies.
  • Developed SOPs to improve inventory accuracy.
  • Collaborated with the PR team, supplying clothing for Stella McCartney’s first Vogue magazine cover and multiple high-profile clients.

Crew Member & Section Leader

Trader Joe’s
Hoboken
04.2017 - 01.2019
  • Delivered fast-paced, high-volume guest service with a positive, team-driven attitude
  • Oversaw product presentation, restocking, and department upkeep across multiple store sections
  • Supported onboarding of new team members and helped train staff on customer interaction and operations
  • Fostered a warm and inviting customer experience through product knowledge and proactive engagement

Freelance Event Staff / Beverage Service

Las Vegas
01.2014 - 01.2016
  • Provided beverage service and guest interaction at local events, private golf outings, and VIP areas
  • Assisted with informal drink service from mobile carts at small golf events
  • Worked in rotating teams to support setup, crowd control, and VIP coordination at concerts and festivals
  • Seasonal / As-Needed

Event Concessions & Merchandising Worker – Concerts & Festivals

Las Vegas
01.2011 - 01.2014
  • Sold drinks, snacks, and branded merchandise at concerts and festivals with high guest volume
  • Handled cash and card transactions quickly and accurately in high-pressure environments
  • Maintained clean service stations and ensured smooth product flow and restocking
  • Freelance / Under-the-Table
  • Seasonal / Project-Based

Education

Shadow Ridge High School
Las Vegas, NV

John Robert Powers
Las Vegas, NV

Skills

  • Guest Services & Hospitality
  • Food & Beverage Service
  • Cash Handling & POS Systems
  • Multitasking & Time Management
  • Crowd Management & Event Setup
  • Inventory & Merchandising
  • Communication & Interpersonal Skills
  • Microsoft Office, Excel, PowerPoint
  • Photography & visual content creation
  • Retail leadership and team management
  • Planning, problem-solving, and execution in high-volume retail and organization
  • Attention to detail, time management, communication and emotional intelligence in high stress situations
  • Proficient in Excel, Microsoft Word, Photoshop, PowerPoint, SAP, JDA, RetailPro, Xstore, Photography
  • Friendly & positive attitude

Timeline

Retail Operations & Guest Services Specialist

Prada
09.2021 - Current

Retail Operations Specialist / Repair Intake Manager

Prada
09.2021 - Current

Stock & Operations Supervisor (Client-Facing)

Stella McCartney
02.2019 - 01.2021

Stock Manager

Stella McCartney
02.2019 - 01.2021

Crew Member & Section Leader

Trader Joe’s
04.2017 - 01.2019

Freelance Event Staff / Beverage Service

01.2014 - 01.2016

Event Concessions & Merchandising Worker – Concerts & Festivals

01.2011 - 01.2014

Shadow Ridge High School

John Robert Powers

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