Jessica Flowers
Everett
Summary
Driven and reliable Claims Support professional excited to contribute a unique set of Records Collection, Medical Record Review, and Claims Adjudication skills and knowledge to the Quality Assurance team. Strong focus on accurate and efficient document retrieval and review for the purposes of claims processing and generating medical record summaries. Reputation for consistently supporting team objectives and adapting to protocol changes. Skilled in effective communication with keen ability to collaborate and deliver high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Records Coordinator, Level 3
Trupanion
05.2021 - Current
- Cross trained as a Medical Record Reviewer and Claims Adjudication Specialist
- Fluent in several Claims Support workflow SOGs and protocols, keeping up to date on changes as they're announced in Weekly Updates
- Proficient in multiple programs such as, but not limited to, Monty, Vision, Pet Organizer, Tableau, Microsoft Office
- Collaborate cross-departmentally to facilitate efficient claims processing
- Skilled in concise, courteous and professional communication, especially in potentially escalated hospital or member interactions
Veterinary Assistant
Cats Exclusive Veterinary Center
06.2014 - Current
- Worked full time for 7 years; went part time (currently work 1-2 days per week) upon joining Trupanion
- Assist veterinarians in examining felines patients, collect diagnostic samples, provide out patient treatments, and support the surgical team during anesthetic procedures
- Ensure accuracy of medical records by diligently documenting all relevant information for each patient visit
- Maintain positive client relationships through compassionate and clear communication and education on their pet's health needs
Extern/Treatment Assistant
Woodhaven Veterinary Clinic
04.2019 - 09.2020
Veterinary Assistant/Client Relations
Northgate Veterinary Clinic
03.2013 - 06.2014
Lead Animal Care Technician
The Cat House Hotel
03.2011 - 02.2013
Education
M.A. - Zoology
Miami University
01.2016
B.S. - Zoology
University of California Santa Barbara
01.2012
Veterinary Assistant Certificate - undefined
San Juan College
01.2020
Skills
- Computer operations proficiency
- Attention to detail
- Problem-solving and critical thinking
- Multitasking
- Organizational skills
- Discretion, confidentiality assurance
- Policy adherence
- Document analysis
PROFESSIONAL DEVELOPMENT
- Seattle Aquarium - Seattle, WA Volunteer interpreter 2013-2014
- Santa Barbara Zoo - Santa Barbara, CA Volunteer animal care aide 2011-2013
Timeline
Records Coordinator, Level 3
Trupanion
05.2021 - Current
Extern/Treatment Assistant
Woodhaven Veterinary Clinic
04.2019 - 09.2020
Veterinary Assistant
Cats Exclusive Veterinary Center
06.2014 - Current
Veterinary Assistant/Client Relations
Northgate Veterinary Clinic
03.2013 - 06.2014
Lead Animal Care Technician
The Cat House Hotel
03.2011 - 02.2013
Veterinary Assistant Certificate - undefined
San Juan College
M.A. - Zoology
Miami University
B.S. - Zoology
University of California Santa Barbara
Similar Profiles
Travis WorraTravis Worra
SVP, General Manager at TrupanionSVP, General Manager at Trupanion
Nikki EDWARDS, MBA, Ph.DNikki EDWARDS, MBA, Ph.D
UX Content Director at TrupanionUX Content Director at Trupanion
Sarah OzturkSarah Ozturk
Senior Claims Adjuster at TrupanionSenior Claims Adjuster at Trupanion
Claudia LopesClaudia Lopes
Adoption and Licensing Social Worker at Department of Children and Families (DCF) – Boston, MAAdoption and Licensing Social Worker at Department of Children and Families (DCF) – Boston, MA
Brian AlvesBrian Alves
Cashier at Wegmans SupermarketCashier at Wegmans Supermarket