Jessica Fly-Puckett

• Recruit, onboard, and conduct orientation for new employees, ensuring compliance with regulatory requirements
• Perform background checks for applicants and E-Verify for new employees
• One of my key responsibilities was to address workplace issues in alignment with company policy and within the parameters of legal guideline
• Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections. As well as new employee enrollments
• Conduct investigations for employee complaints and concerns to determine resolutions
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.

• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Determined business plan, mission statement, and vision.
• Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.

Company Overview: WBE | State of Indiana | Credential ID 801141706

• Built the company for the start-up stage
• Increased business revenue $30k - $1.7m
• Managed essential functions: set daily/weekly/yearly objectives and accurately communicated those with vendors to meet client needs; continually learned new industry-related skills and gained certificates when needed
• Coordinate cash flow and workflow by assigning proper tasks, scheduling, and preparing corporate reports
• Provided consistent production updates to various stakeholders about strategy adjustments
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
• Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.

• Oversee all client staffing needs and operations
• Supported candidate screening and hiring and completed the placement processes
• Prepared and submitted reports on staffing operations
• Assisted in the preparation and execution of orientation and training plans specific to candidate placements