Jessica Foard-Edwards
Charlotte,NC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business/System Analyst II
Charter Spectrum Communications
05.2022 - Current
- Collected, defined and analyzed business requirements.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Assessed business requirements to create focused solutions.
- Gathered, reviewed and reported on findings.
Underwriter
Wyndham Capital Mortgage
04.2020 - 05.2022
- Applied knowledge of underwriting fundamentals and standard industry practices
- Understanding of basic financial principles and processes
- Knowledge of federal, state, and local regulatory requirements
- Ability to maintain confidentiality
- Strong analytical skills and attention to detail
- Excellent communication and negotiation skills
- Ability to multitask and work under pressure to meet strict deadlines
Project Coordinator (Freelance)
Charlottean Realty
11.2017 - 02.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
Data Entry Specialist (3 Month Contract)
Bank Of America
01.2021 - 03.2021
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Processing underwriting and QA of PPP loan applications.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Recalculated payroll calculations based upon information submitted in the application were within parameters of the application guidelines.
Loans Processor
Roundpoint Mortgage
04.2014 - 04.2020
- Thoroughly review data entry to ensure all dates and information are correct
- Verify all loan information is accurate before preparing documents
- Achieved customer satisfaction rating of 95% within six months, exceeding the corporate target
- Sales support and ordered all loan documentation at setup, including title, appraisals, verifications, evidence of insurance, and payoffs
- Customer Service and Triage Specialist
- Training of new Customer Service and Special Loan hires
- Lien Release Liaison
Customer Service Representative
GM Financial
06.2013 - 03.2014
- Utilized innate analytical and people skills to quickly become a reliable, proficient customer service representative able to work independently
- Conduct extensive analysis of delinquent accounts and provide sound, practical advice to clients that achieve bottom-line results
- Recognized for unique ability to attain results through positive actions, collecting over $50K in outstanding client accounts
- Possesses well-developed judgment to make independent decisions and problem solve daily issues.
Education
BA - Liberal Studies
North Carolina Agricultural & Technical State University
Greensboro, NC05.2006
Skills
- Event Coverage Planning
- Production Staff Coordination
- Personnel Direction
- Program Scheduling
- Performance Quality Assurance
- Developing Agendas
- Clerical Support
- Data Verification
- Timelines and Milestones
- Clerical Support
- Data Verification
- Timelines and Milestones
- Clerical Support
- Data Verification
- Timelines and Milestones
Certification
- Google Project Management Certificate, May 2022
- Certified Scrum Master, June 2022
- Certified Product Owner Scrum Professional, July 2022
Timeline
Business/System Analyst II
Charter Spectrum Communications
05.2022 - Current
Data Entry Specialist (3 Month Contract)
Bank Of America
01.2021 - 03.2021
Underwriter
Wyndham Capital Mortgage
04.2020 - 05.2022
Project Coordinator (Freelance)
Charlottean Realty
11.2017 - 02.2022
Loans Processor
Roundpoint Mortgage
04.2014 - 04.2020
Customer Service Representative
GM Financial
06.2013 - 03.2014
BA - Liberal Studies
North Carolina Agricultural & Technical State University
- Google Project Management Certificate, May 2022
- Certified Scrum Master, June 2022
- Certified Product Owner Scrum Professional, July 2022
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