Jessica Fobs
Chicago,IL
Summary
Driven Pharmacy Technician with 13 years of experience and success in working within fast-paced type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and excellent customer service to the pharmacy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Outreach Specialist (Pharmacy Technician)
WellBe Senior Medical
05.2024 - 11.2024
- Assisting patients in adhering to their medication regimen.
- As well as by coordinating with pharmacies in distributing medication to patients.
- Act as a liaison between patients and providers to promote medication adherence and focus on the care of frail, polychronic, elderly Medicare advantage patients.
Certified Pharmacy-Technician
Walgreens
06.2011 - 02.2024
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Resolved third-party billing, computer system and customer service issues.
- Help new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Guest Services/Cashier Assistant
John G. Shedd Aquarium
04.2007 - 08.2010
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Assist and provide adequate knowledge on exhibits and post for the guests.
- Aid and train the non experience and well-experienced cashiers with answers on current coupons, memberships, and clarity on multiple price packages. Very educated and trained on Ticketmaster software system
- Contributed to a safer work environment by adhering to strict cash handling security measures at all times.
- Ensured secure storage of daily cash deposits, minimizing the potential for loss or theft.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Assisted in reducing discrepancies by conducting thorough audits of register transactions and cash balances.
- Provided backup support to fellow Cash Office Assistants during busy periods, fostering a team-oriented work environment.
- Used POS system to enter orders, process payments and issue receipts.
Guest Services
Museum Of Science And Industry Chicago
11.2005 - 12.2007
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Greeted guests upon arrival by providing warm welcome.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scan entry tickets communicate with people from all over the world
Education
High School Diploma -
Seton Academy High School
South Holland, IL05.2003
Pharmacy (Pre-Pharmacy)
University of New Orleans
New Orleans, LAPharmacy (Pre-Pharmacy)
Harold Washington College
Chicago, ILPre Pharmacy - Pharmacy Technology
Malcolm X College
Chicago, ILPharmacy
Chicago State University
Chicago, ILSkills
- Insurance Billing
- Updating medication histories
- Medicare and Medicaid process
- Manual and automated medication dispensing
- Customer Service
- Data entry using Microsoft Excel, Microsoft Word, and Microsoft Worksheets Excel
- Pharmacy Software Proficiency (Intercom Plus)
- Prescription Filling and Labeling
Certification
- CPhT - Certified Pharmacy Technician #30226830. Expires 3/31/2025
- NABP ID # 1125052
- Certified Pharmacy-Technician License 049.164164. Expires 3/31/2025
Timeline
Pharmacy Outreach Specialist (Pharmacy Technician)
WellBe Senior Medical
05.2024 - 11.2024
Certified Pharmacy-Technician
Walgreens
06.2011 - 02.2024
Guest Services/Cashier Assistant
John G. Shedd Aquarium
04.2007 - 08.2010
Guest Services
Museum Of Science And Industry Chicago
11.2005 - 12.2007
High School Diploma -
Seton Academy High School
Pharmacy (Pre-Pharmacy)
University of New Orleans
Pharmacy (Pre-Pharmacy)
Harold Washington College
Pre Pharmacy - Pharmacy Technology
Malcolm X College
Pharmacy
Chicago State University