Jessica Ford
Round Rock,TX
Summary
Detail oriented and driven Compliance Director with over 6+ years experience researching regulations, rules and data, writing, and developing procedures, processes, and curricula. Versatile skill set with experience in customer service, and quality assurance. Enjoys and quickly learns new concepts, systems, and technology.
Detail-oriented Compliance Manager offering over 10 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Compliance
Zollege Healthcare Career School, LLC
2019.06 - 2024.03
- Oversaw submissions of dental and medical assisting school applications across 16 states.
- Conducted periodic regulatory risk assessments
- Led and organized team for the full expansion of new programs into all states
- Oversaw and ensured all school renewals are completed and processed prior to state deadlines incurring no penalties in all states
- Managed and conducted program and school audit requests.
- Served as subject matter expert for internal teams regarding federal, state, and local regulatory requirements.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Conducted research on the requirements for the Workforce Innovative Opportunity Act (WIOA) and facilitated the submitted applications for the Eligible Training Providers List (ETPL).
- Oversaw student and school management and built reports in our CRM, Salesforce and Hubspot.
- Coordinated with state regulators and company staff for state audits and inspections assuring all necessary documentation is available and accurate, incurring no financial penalties or deficiencies.
- Developed and maintained successful, cooperative relationships with state regulators.
- Maintained knowledge of state regulations and the regulatory environment as related to vocational and private education.
- Effectively organized and directed the compliance team in establishing and developing its organization and effectiveness.
- Set effective job descriptions, individual numbers, and quarterly key performance indicators and goals for each team member.
- Assisted team members in their professional development.
- Improved compliance management by implementing streamlined processes and procedures.
- Developed risk mitigation strategies for effective regulatory compliance across the organization.
Curriculum Developer/ Training Specialist
Texas Juvenile Justice Department
2017.12 - 2019.05
- Frequently collaborates and builds relationships with subject matter experts to gather knowledge necessary for writing various trainings
- Develops, modifies, and refines curriculum and related materials for the training programs
- Assists in reviewing and evaluating the effectiveness of curriculum and other training materials, identifies needs and expectations of trainers and training participants; and recommends modifications when expected skill acquisition or improvement is not achieved
- Assists with preparing and monitoring internally and externally established performance measures, including input, output, process, and outcome measures; identifies and evaluates performance trends
- Researches and formulates new curriculum development tools to ensure the effective utilization of modern training methods and techniques
- Regularly creates, researches, and contributes to multiple curriculum projects at a time
- Performs quality review checks for edited materials and recommends revisions or changes in scope, format, and content
- Provides technical curriculum development assistance regarding outlines, training aids, and text materials developed by other training specialists and program area specialists or supervisors
- Collaborates with staff in meeting established objectives and goals; shares information, identifies concerns and trends; recommends improvements to resolve problems or enhance operations
- Receives and delivers complex ideas from subject matter experts and creates practical delivery methods for sharing the information to staff
- Gathers information to design methods, such as surveys, for assessing and evaluating training effectiveness
- Assists with developing concise responses to internal and external requests for information related to programs and services.
Early Care and Education Specialist
BakerRipley
2015.05 - 2017.11
- Scheduled and provided training, technical assistance, and monitoring visits to provider's facilities to ensure contractual and Texas Rising Star certification compliance
- Presented training methods using blended learning and instructional techniques or formats, such as e-learning, classroom instruction, group discussions, and lectures
- Analyzed, organized, and prepared materials in response to requests for instructional materials and information for Directors and teachers on curricula, objectives, and lesson plans
- Evaluated the accountability of childcare providers through budget analysis
- Determined eligibility of childcare providers in Texas Rising Star by ensuring compliance with Texas Workforce Commission (TWC) and Rural Capital board program policies, procedures and regulations
- Worked with management staff, account representatives, and Intake/Eligibility Specialists to resolve any provider concerns
- Monitored and updated provider data in The Workforce Information System of Texas (TWIST) and made recommendations for childcare providers to be placed on probation, service improvement agreement, or termination of contract and services based on an ineligibility
- Collaborated with colleagues in the development and implementation of Texas Rising Star policies and procedures.
Director
Generations Child Care Center
2014.12 - 2015.03
- Created curriculum based on TEKS standards to be utilized by Teachers in fostering brain science techniques in subjects such as, social and emotional learning, language and communication, emergent literacy, math and science, social studies, fine arts and technology use in classrooms
- Created and implemented developmentally appropriate curriculum, materials, and equipment that provided an interactive learning environment in order to increase student comprehension
- Oversaw daily operations of a school with an enrollment of 96 students, 13 teachers, and three faculty members
- Observed and assessed classrooms to analyze teacher growth and performance
- Held open house events and provided facility tours to recruit new families
- Produced an environment of partnership while building relationships with parents, teachers, and students.
Director
Stepping Stone School
2014.08 - 2014.12
- Managed a school of eleven teachers, ten classrooms, and an enrollment of approximately 100 students
- Created and conducted trainings and professional development meetings with staff using Google Suite presentations
- Researched and implemented curriculum for Stepping Stone School's afterschool program
- Through daily communication and parent conferences with parents and teachers, worked to ensure the highest quality of education and development for each child
- Monitored student attendance, daily activity, and learning milestones with the Tadpoles data software system.
Assistant Director
Stepping Stone School
2014.05 - 2014.08
- Managed Quality Review Program, which included curriculum and Texas Rising Star criteria, as well as maintaining good standing with the National Accreditation Commission
- Oversaw entirety of the Afterschool Program, which encompassed managing, planning, and curriculum creation using science, technology, engineering, the arts, and math (STEAM); in addition to summer camp activity planning
- Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with the opportunities to observe, question, and investigate
- Created collaborative monthly newsletters to enhance the knowledge and experiences of parents regarding plans for their child's classroom.
Lead Pre-K Teacher
Bullfrogs Butterflies Childcare Center
2009.09 - 2014.05
- Developed and implemented interesting and interactive learning mediums to increase student understanding before entering kindergarten
- Performed student development reviews to create tailored lessons based on individual student needs, age, and developmentally-appropriate material
- Established and enforced guidelines for behavior and procedures for maintaining direction among a class of 22 students
- Employed playful learning and collected techniques to encourage student development and build relationships of community within the classroom.
Education
Bachelor's in Interdisciplinary Studies- Early Childhood Education -
Sam Houston State University
Huntsville, TX05.2014
Skills
- Microsoft Office (10+ years)
- Google Suite (4 years)
- Curriculum Development
- Project Management
- Organizational Skills
- Leadership
- Research
- Teaching
- Learning Technology
- Audit Coordination
- Internal Controls
- Quality Management Processes
- Compliance Monitoring
- Quality controls
- Legal Research
- Regulatory expertise
- Risk Management
- Auditing processes
- Regulations enforcement
- Federal and state regulations
- Internal Audits
- Deficiency documentation
- Compliance reviews
- Regulatory knowledge
- Reporting Requirements
- Accreditation standards
- Team building
- Problem-solving aptitude
Certification
Early Childhood Education
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Director of Compliance
Zollege Healthcare Career School, LLC
2019.06 - 2024.03
Curriculum Developer/ Training Specialist
Texas Juvenile Justice Department
2017.12 - 2019.05
Early Care and Education Specialist
BakerRipley
2015.05 - 2017.11
Director
Generations Child Care Center
2014.12 - 2015.03
Director
Stepping Stone School
2014.08 - 2014.12
Assistant Director
Stepping Stone School
2014.05 - 2014.08
Lead Pre-K Teacher
Bullfrogs Butterflies Childcare Center
2009.09 - 2014.05
Bachelor's in Interdisciplinary Studies- Early Childhood Education -
Sam Houston State University
Early Childhood Education
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