Jessica Ford

• Identify opportunities to improve business process flows and productivity.
• Utilizes QuickBooks to produce monthly invoices, reports, and other deliverables.
• Manages workflow between staff, coordinating documents, planning, and creative material distribution.
• Creates customized marketing materials to increase product awareness.
• Develops and maintain relationships with external vendors and suppliers.
• Schedules employees for shifts, taking into account customer traffic and employee strengths.
• Negotiates contracts with vendors and suppliers to obtain best pricing and terms.
• Answers high volume of phone calls and email inquiries.

• Managed more than 50 projects with varying timelines ensuring documentation, deliverables, and deadlines are followed ensuring project success
• Composed documents and independently formatted, and proofreads correspondence, memos, reports, charts, statistics, meeting minutes, newsletters, etc provided to clients
• Independently maintains accountability for completion of assigned projects
• Oversaw projects worth $50,000 average
• Coordinate internal teams and outside consultants to ensure timely project completion
• Managed any changes to project scope, schedule, and individual project budget
• Forged strong relationships with clients, vendors, and other stakeholders
• Implemented new workflow for tracking of project next steps and client contact points, leading to better internal communications and more seamless customer experiences.
• Liaised with internal organization, clients and suppliers and maintained open communication lines on project phases.
• Devised and prepared back-up plans for high-risk project phases staged for implementation on short notice.
• Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.

• Support Director/Managers/staff members/rooms/equipment, as appropriate, maintaining calendars, making independent judgments regarding priorities/rescheduling and initiating communication and activities to ensure efficient calendar of events
• Arranges for meetings and makes travel arrangements as needed
• Handle all Operations related invoicing ensuring on-time payments, follow-up, and tracking to help verify accuracy of charges
• Collected, compiled, and prepared data for analysis and developed system that facilitates tracking of invoicing data
• Maintains onboarding for new hires both FTE and Contingent workers regarding equipment, and access needs
• Utilizes appropriate software application to maximize efficiency and effectiveness of office workload
• Composes documents and independently formats, types, and proofreads correspondence, memos, reports, charts, statistics, meeting minutes, newsletters, etc
• Independently maintains accountability for completion of assigned projects.
• Maintained inventory of office supplies and placed orders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Facilities Support

• Coordinated scheduling calendar of room usage for academic, conference, and training programs
• Assign all classes classrooms each semester for both Grand Rapids locations (Scheduling, entering into Banner, Google Calendar, and AV List)
• Monitor data-in vs data-out regarding classroom location, and general course entry into Banner to identify errors or conflicts
• Compile EUP portion of annual CLERY report for all EUP locations
• Track and pay all Grand Rapids Regional Locations office billing - I.E (Water, Water Sewer, Energy, Parking, Taxes, Systems, Programs, and other contracts)
• Maintain building access to Grand Rapids Beltline Regional Location via Bronco ID Cards of staff and visitors and maintain unlocked door hours

Academic Support Services

• Collect, and report all Faculty AV requests in AV tracking system for both locations to ensure instructors have all tools needed for quality teaching experience
• Assisted students with registration, related questions, and troubleshooting errors
• Provide customer service to students, faculty and outside constituents over phone, via e-mail, and on-site
• Facilitate hotel reservations for all Grand Rapids instructors who need overnight stay

Conference Services

• Invoicing for all WMU Conferencing Events
• In assistance to, or in absence of conferencing staff, schedule facility for rental, supervise security, maintenance and catering during events
• Monitor and resolve software operational issues including providing training, as well as creating and inputting information into the conference management system.

• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Acted as Fashions Team Member responsible for maintaining floor according to company standards.
• Worked as Level 1 Pharmacy Technician responsible for completing prescription fills, answering questions regarding
  prescriptions, and adhering to strict OSHA guidelines and practices.
• Served as Cashier and Service Desk Team Member responsible for providing excellent customer service during check out
  along with multiple financial transactions such as Western Union, money orders, purchasing, returns, WIC, EBT, USPS, and tax-exempt purchases.