Jessica Ford
Nampa,ID
Summary
Adept at conflict resolution and skilled in safety enforcement, I leveraged these abilities at the Idaho Department of Corrections and in retail environments to enhance security and customer satisfaction. My proficiency in mental health awareness and negotiation fostered a safer, more engaging atmosphere, driving repeat business and maintaining operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Correctional Officer
Idaho Department of Corrections
10.2014 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Sales Associate
Cabelas
01.2011 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Old Navy
11.2007 - 12.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Criminal Justice
North Idaho College
Coeur D'alene, IDHighschool Diploma -
Skyview Highschool
Nampa, ID06.2009
Skills
- Conflict resolution skills
- Mental health awareness
- Correctional facility procedures
- Inmate monitoring
- Safety and security enforcement
- Observation
- Safety
- Firearm operations trained
- Negotiation
- Occupational hazards and safety precautions
- Excellent problem solver
- Radio communication
- First aid and CPR certified
- Non-violent intervention
- Multitasking
Certification
Tactical medical training
Ambush and lethal environment recognition training.
8 hours of BVOC training
Timeline
Correctional Officer
Idaho Department of Corrections
10.2014 - Current
Sales Associate
Cabelas
01.2011 - 08.2014
Sales Associate
Old Navy
11.2007 - 12.2007
Criminal Justice
North Idaho College
Highschool Diploma -
Skyview Highschool