Jessica Forgy
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Preschool Teacher
First United Methodist Church
04.2019 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Educated students in foundational concepts such as shapes, numbers, and letters.
CPA Assistant/Receptionist Administrator
Charles M. Stagg, CPA
06.2016 - 08.2019
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Invoiced all clients depending on length and hours spent on tax return.
- Accepted many forms of payment.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
- Developed strong relationships with clients and colleagues through excellent interpersonal skills, resulting in increased trust and collaboration.
- Enhanced company reputation by consistently maintaining a high level of professionalism during all interactions with clients, vendors, and team members.
- Supported office management by maintaining accurate inventory records of supplies and submitting orders when necessary.
- Made sure all tax returns were completed, assembled and invoiced prior to tax due dates.
Administrative Assistant to the Director
Treadwell Electric Contractors, Inc.
10.2006 - 06.2016
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures.
- Was responsible for Data Entry and Accounts Receivables.
- Assisted all new hires with proper completion of new hire paper work as well as drug test, driving record report, and background checks.
- Kept updated spreadsheets for approved drivers and constantly updated with insurance company.
- Was responsible for all employee and customer appreciation gifts for birthdays, holidays, anniversaries.
Receptionist
Monarch Dental
01.2004 - 10.2006
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Assisted in the planning and execution of special events or promotions, such as dental health month campaigns or community outreach initiatives, boosting practice visibility within the local area.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Education
No Degree - Liberal Arts And General Studies
Alvin Community College
Alvin, TXHigh School Diploma -
Alvin High School
Alvin, TX05.2002
Skills
- Customer service expertise
- Bank Deposits
- Inventory Management
- Calendar Management
- Travel Arrangements
- Telephone skills
- Verbal and written communication
- Scheduling appointments
- Office Administration
- Strong Work Ethic and Dependable
- Creative Thinking
- Child CPR and First Aid
- Decision-Making
- Strong Organization
- Intuit QuickBooks
Certification
Certified in CPR.
Timeline
Preschool Teacher
First United Methodist Church
04.2019 - Current
CPA Assistant/Receptionist Administrator
Charles M. Stagg, CPA
06.2016 - 08.2019
Administrative Assistant to the Director
Treadwell Electric Contractors, Inc.
10.2006 - 06.2016
Receptionist
Monarch Dental
01.2004 - 10.2006
No Degree - Liberal Arts And General Studies
Alvin Community College
High School Diploma -
Alvin High School