Jessica Forrester
Bowling Green,FL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Hardee County Tax Collector
06.2013 - 06.2023
- Assisted customers with various needs related to Drivers License, titling, tags, property taxes, concealed weapons permitting, hunting and fishing licensure which included collection of any due payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Organized and supplied monthly reports for office for end of the month balancing.
- Balanced cash drawer daily, and assisted with bank deposits.
- Took payment information and other pertinent information such as addresses and phone numbers to complete necessary transactions.
Senior Human Resources Associate
Florida Institute For Neurologic Rehabilitation
12.2007 - 06.2013
- Maintained over 200 personnel files
- Provided employment data using various programs including Excel Spreadsheets
- Conducted all employee background screen processing
- Assisted with employee health benefits
- Assisted Director of HR with any necessary functions
- Aided in interview and hiring process for all new employees
Office/Surgical Assistant
All Creatures Animal Hospital
03.2007 - 12.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physician with surgical procedures, preparing animal as necessary, and assisting during in order to provide with any needed items as well as monitor animal to ensure stable vitals.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered phones, assisting customers with appointment scheduling as well as general questions.
Waitress/Assistant Office Manager
Smilin Jacks
06.2006 - 12.2006
- Assisted with payroll, purchasing, and employee work schedules.
- Aided inventory activities by ordering and stocking and shipment receiving.
- Serving customers, taking orders and delivering quickly and efficiently.
- Completed all procedures required to open and close, including setting up and breaking down work stations, cash register, adding up all moneys collected and distributing tips to other waitresses as necessary.
Cashier
Kash N Karry
02.2006 - 05.2006
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Substitute Teacher
Hardee County School Board
11.2005 - 02.2006
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Warrants/Finance Assistant
Hardee County Sheriffs Office
06.2005 - 11.2005
- Assisted Finance Director with expenses and employee payroll process.
- Assisted Warrants department with validation and entry of all warrants.
- Pitched in to assist with special projects and additional tasks as requested by Finance Director
Education
High School Diploma -
Hardee Senior High School
Wauchula, FL05.2005
Skills
- High knowledge level for common use computer programs (ie Word, Excel)
- Exceptional organizational skills
- Adaptable to changing conditions
- Self motivated with great work ethics
Timeline
Customer Service Specialist
Hardee County Tax Collector
06.2013 - 06.2023
Senior Human Resources Associate
Florida Institute For Neurologic Rehabilitation
12.2007 - 06.2013
Office/Surgical Assistant
All Creatures Animal Hospital
03.2007 - 12.2007
Waitress/Assistant Office Manager
Smilin Jacks
06.2006 - 12.2006
Cashier
Kash N Karry
02.2006 - 05.2006
Substitute Teacher
Hardee County School Board
11.2005 - 02.2006
Warrants/Finance Assistant
Hardee County Sheriffs Office
06.2005 - 11.2005
High School Diploma -
Hardee Senior High School