Jessica Fortner
Fountain Inn,SC
Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments, and other patient needs. Proven skills in secretary and high patient environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
PCA
Spartanburg Regional Restorative Care
05.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 21+ residents under long-term care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Unit Secretary
Spartanburg Regional Restorative Care
04.2023 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Scheduled patient appointments to maximize healthcare provider availability.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Team Leader
Rapid Fired Pizza
08.2020 - 07.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Frequently inspected production area to verify proper equipment operation.
- Ordered produce and other inventory
- worked a-long side all employees on the line
Education
High School Diploma -
Graduation Alliance
02.2023
No Degree -
Boiling Springs High School
Boiling Springs, PA05.2011
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Incoming Call Reception
- Strong Organization
- Telephone reception
- Appointment Scheduling
- Unit secretary training
- Inpatient Care
- Time Management
Timeline
PCA
Spartanburg Regional Restorative Care
05.2024 - Current
Unit Secretary
Spartanburg Regional Restorative Care
04.2023 - Current
Team Leader
Rapid Fired Pizza
08.2020 - 07.2022
High School Diploma -
Graduation Alliance
No Degree -
Boiling Springs High School
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