Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Fowlkes

Los Angeles,CA

Summary

Experienced, skilled, and trained in human resources and talent acquisition to include full-cycle recruiting, management, and employee relations within corporate, non-profit, and government sectors Created innovative marketing strategies to increase public awareness and interest in company products, programs, and services Coordinated and conducted educational and informative presentations to various groups, including government, private companies, and community-based organizations; performed training through meetings on various platforms Sourced, interviewed and hired personnel; trained and supervised staff in accordance with company quality standards; developed quarterly and semi-annual training plans Planned daily activities to ensure optimum efficiency, productivity, and profitability; articulated work-related topics/tasks to seniors and subordinates; experienced in mediation and team building Troubleshot actual and potential problem areas and implemented viable solutions; planned procedures for the optimum utilization of staff, facilities, and resources; analyzed trends Fluent in Microsoft Office, G Suite, and Applicant Tracking Systems; experienced working with multiple remote teams in various time zones Trained in employment law, compliance, and best practices Passionate about Empowering Teams & Creating Great Workplaces

Overview

17
17
years of professional experience

Work History

Human Resource Manager

DEPARTMENT OF DEFENSE
01.2015 - 01.2025
  • Handled all items related to compensation and payroll, benefits, employee investigations and labor relations, along with conflict resolution, to include training new hires and employee development; working knowledge of legal issues in federal and state employment law; led Human Resource department and other HR managers from multiple teams
  • Created and developed new employee engagement programs to reduce turnover by 60%, along with streamlining the on-boarding process; conducted innovative leadership training programs that incorporated techniques such as reverse mentorship and models that promoted growth and development
  • Directly placed Army and Air National Guard Service Members, along with Navy and Marine Reservists into civilian positions with employers throughout the United States by utilizing all facets of full-cycle recruitment; typical placement per year averaged 240 Service Members entering lucrative careers holding a retention rate of over 90%
  • Developed collaborative relationships with business unit leaders, hiring managers, HR partners, and top tier candidates for all industries to include Retail, Customer Service, Technology, and Engineering
  • Assisted Units coming back from deployments with full-time employment into positions with the Department of Defense, along with multiple private sector Fortune 500 corporations and various Construction trade unions
  • Accurately tracked placements/projects with the use of an HRIS tie-in
  • Initiated the preparation and assistance of Units overseas 60 days before end of Operation/Tour with their employment goals
  • Coordinated social media postings with Special Projects Team utilizing LinkedIn; conducted training seminars virtually and in-person on various subject areas
  • Led highly complex HR projects, provided leadership and direction to project team; analyzed data and provided recommendations

Talent Acquisition Manager

UNITED STATES VETERANS INITIATIVE
01.2011 - 01.2015
  • Developed, branded, and managed a nationwide non-profit Veteran Employment Program, from initial marketing projects to sourcing and client placement; maintained a 90.2% employee retention rate, handled all items related to performance management and succession planning
  • Met individually with all clients assigned on caseload for employment search assistance on a weekly basis using virtual methods; this included all industries, such as Retail, Manufacturing, Finance, and Healthcare
  • Assisted clients with collecting work history, marketable skills, and interest for employment search; created a professional master resume to use as a reference when completing applications for employment
  • Created an Employment Development Plan with clients identifying areas of interest; identified employment opportunities and employer contacts throughout the United States, assisted clients with meeting wage and placement goals
  • Documented all client progress in the case note section of the client file; handled all investigatory issues as they arose
  • Conducted meetings with corporate employment partners to present the organization’s programs and to secure job openings; trained recruitment teams nationwide on all subject matters pertaining to talent acquisition
  • Prepared clients for interviews, debriefed clients after interviews and assisted in salary negotiations
  • Maintained a database of employers; contacted them at a minimum of twice per month to secure job openings for clients and to maintain employer relationship
  • Collaborated with various business units, cross functional teams and key stakeholders to lead and/or ensure timely, compliant, accurate and on-budget implementation of key HR initiatives

Human Resource Supervisor

WATERFORD PARK FAMILY MEDICINE
01.2008 - 01.2011
  • Hired, trained, scheduled, and supervised Physicians, Nurse Practitioners, and Administrative personnel; resolved all human resource issues that arose for a staff of 75
  • Ensured the efficient management of a large corporate medical practice, to include the establishing of all operating procedures
  • Coordinated up to 25 doctors’ schedule with rotations, continuing education classes, and conferences
  • Maintained partner relations; ensured adherence to HIPAA regulations
  • Managed payroll, benefit enrollment/administration, and OSHA compliance; assisted with Worker’s Comp. Claims and negotiated vendor contracts
  • Coordinated the successful transition to Electronic Medical Records, including training all staff in software applications

Education

Bachelor of Arts - Political Science

University of Central Florida
12.2007

Associate of Arts - undefined

Valencia Community College
12.2005

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Benefits and compensation management
  • Corrective action planning
  • Recruitment and hiring
  • Human resources operations
  • Talent acquisition
  • Compliance
  • Onboarding and orientation
  • Legal compliance
  • Payroll administration
  • Staff management
  • Employee retention
  • Recruitment and selection

Timeline

Human Resource Manager

DEPARTMENT OF DEFENSE
01.2015 - 01.2025

Talent Acquisition Manager

UNITED STATES VETERANS INITIATIVE
01.2011 - 01.2015

Human Resource Supervisor

WATERFORD PARK FAMILY MEDICINE
01.2008 - 01.2011

Bachelor of Arts - Political Science

University of Central Florida

Associate of Arts - undefined

Valencia Community College
Jessica Fowlkes