Dynamic Training Specialist with a proven track record of enhancing employee competencies across global platforms. Expert in developing engaging e-learning modules and fostering teamwork, I've significantly contributed to training over 124,000 employees. Specialized in Training Program Development and Problem-Solving, my approach boosts retention and performance.
Hi, I’m
Jessica Fragoso
Learning And Development Specialist
Fayetteville,NC
Summary
Overview
20
years of professional experience
Work History
Elevance Health
Training Specialist
10.2019 - Current
Job overview
- Corporate-level Training Specialist who worked with all companies underneath the Elevance Health umbrella to train nearly 102,000 employees.
- Consulted and collaborated with department heads to identify department training needs, assess skill gaps, and develop targeted training interventions to suit specific training needs.
- Developed training programs to meet the various needs of multiple departments within the company by managing the full cycle of training development, including a training budget.
- Built and delivered synchronous and asynchronous learning events using varied media in virtual and global environments.
- Employed rapid course development methodologies to quickly meet client needs by assessing and developing specific training programs to support changes in the marketplace.
- Designed and implemented detailed training programs that used a variety of methods, which included interactive e-learning modules, to expand access to training resources, foster a culture of participation and continuous learning, and ensure the training needs of new and seasoned employees were readily available to provide targeted support.
- Established and facilitated a variety of performance-based learning events.
- Evaluated the success of training programs on an ongoing basis using feedback surveys and assessments, making continuous improvements as needed.
- Developed training handbooks, computer tutorials, and reference materials.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Stayed up to date on new training developments and helped ensure the best available platforms to train a global audience were utilized.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Leveraged a global mindset to ensure awareness of learning and cultural differences, both domestically and globally, to drive learner effectiveness.
Wellcare
Learning Development Specialist
05.2019 - 10.2019
Job overview
- Contract Learning and Development Specialist for the new hire division. Created lesson plans, instructional materials, and written practice tests.
- Coordinated a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Increased employee retention through engaging and relevant training sessions, tailored to individual needs.
- Coached new employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
Wake County Public Schools
District Instructional Technology Facilitator
07.2015 - 05.2019
Job overview
- Spearheaded the integration of cutting-edge technology as a District-level Instructional Technology Facilitator in a school system with 106,809 students and 20,260 employees.
- Organized workshops focused on showcasing innovative instructional approaches using cutting-edge educational technologies, inspiring widespread adoption across departments.
- Implemented systems designed to track progress toward achieving district-wide objectives related to technology adoption rates among faculty members, enabling administrators to make data-driven decisions aimed at bolstering overall performance levels.
- Developed and implemented professional development sessions for educators on the effective use of technology in teaching practices.
- Implemented a comprehensive assessment program utilizing data analytics from various digital platforms, streamlining educator access to essential information about student performance.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Contributed to the development of comprehensive employee training courses.
- Evaluated emerging trends in instructional technology and provided recommendations for adoption within the school system.
- Updated departmental websites and social media accounts with relevant, engaging content.
- Provided one-on-one coaching to teachers struggling with integrating technology into their teaching styles, leading to improved classroom dynamics.
Alamance Burlington Schools
Elementary School Teacher
07.2011 - 07.2015
Job overview
- Led the integration of early classroom technology as 1 of 10 teachers chosen as a Technology Apprentice in a school system of 22,716 students and 1,784 teachers.
- Served as a district-level model classroom with a 1:1 student-to-device ratio through the Technology Apprenticeship program.
- Designed and presented lesson plans in one or more academic subjects using a variety of teaching techniques to appeal to various learning styles within the assigned grade level.
- Implemented engaging, hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
- Coached, mentored, and evaluated student teachers for progress against program objectives.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
- Provided a warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
University of North Carolina at Greensboro
Graduate Assistant
01.2010 - 07.2011
Job overview
- Graduate Assistant to the Dean of the UNCG School of Education.
- Administered coursework, graded assignments and provided constructive feedback.
- Collaborated with faculty members on research projects, contributing to the advancement of knowledge in their respective fields.
- Assisted professors in the development of course materials for improved student engagement and understanding.
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Updated departmental websites and social media accounts with relevant, engaging content.
Lindley Habilitation Services
Habilitation Technician
12.2004 - 06.2011
Job overview
- Increased client satisfaction levels through consistent delivery of high-quality care based on individual needs assessments.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Transported residents to and from appointments and other activities to encourage mobility.
- Maintained detailed documentation of client progress, adjusting strategies as necessary to maximize results.
Education
North Carolina State UniversityRaleigh, NC
Master of Science from Learning Design & Technology
05.2001
University Overview
The University of North Carolina At GreensboroGreensboro, NC
Master of Arts from Education
05.2001
University Overview
The University of North Carolina At GreensboroGreensboro
Bachelor of Science from Human Development & Family Studies
05.2001
University Overview
Skills
Training Program Development
Timeline
Training Specialist
Elevance Health
10.2019 - Current
Learning Development Specialist
Wellcare
05.2019 - 10.2019
District Instructional Technology Facilitator
Wake County Public Schools
07.2015 - 05.2019
Elementary School Teacher
Alamance Burlington Schools
07.2011 - 07.2015
Graduate Assistant
University of North Carolina at Greensboro
01.2010 - 07.2011
Habilitation Technician
Lindley Habilitation Services
12.2004 - 06.2011
North Carolina State University
Master of Science from Learning Design & Technology
05.2001
The University of North Carolina At Greensboro
Master of Arts from Education
05.2001
The University of North Carolina At Greensboro
Bachelor of Science from Human Development & Family Studies
05.2001