Jessica Francis
Salyersville,KY
Summary
Skilled pharmacy technician with solid experience in retail and hospital pharmacy settings. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Total pharmacy care
Prestonsburg, Kentucky
08.2024 - Current
- Performed regular medication audits to ensure compliance with regulatory standards.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Answered telephones to respond to questions or requests.
- Restocked shelves with new supplies of medications as needed.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Operated cash registers to accept payments from customers.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Line Cook
Magoffin County Board of Education
Salyersville, US
02.2018 - Current
- I prepare food serve children clean
Pharmacy Technician
Rite Aid
Salyersville, US
08.1998 - 11.2005
- I filled prescription worked on the computer and waited on customers
Education
High school or equivalent -
Magoffin County High School
Salyersville, KY05.1998
Skills
- Cooking
- Pharmacy Technician Experience
- Customer service
- Food Preparation
- Kitchen Experience
- Computer Skills
- Food Safety
- Meal Preparation
- Cleaning Experience
- Food Handling
- Retail Sales
- Data entry
- LTC pharmacy
- Patient care
- Organizational skills
- Front desk
- Time management
- Office experience
- HIPAA
- Epic
- Proper labeling
- Patient confidentiality
- Stocking shelves
- Processing payments
- Resolving customer issues
- Answering customer questions
Certification
CPR Certification, 06/01/24, 06/01/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Timeline
Pharmacy Technician
Total pharmacy care
08.2024 - Current
Line Cook
Magoffin County Board of Education
02.2018 - Current
Pharmacy Technician
Rite Aid
08.1998 - 11.2005
High school or equivalent -
Magoffin County High School