Hi, I’m
Jessica Franco
Supply Chain Logistics
Mesa,AZ
Summary
Detail-oriented Supply Chain and Logistics graduate with hands-on experience in customer service, administrative coordination, inventory management, and procurement tracking. Proven ability to handle high-volume inquiries, maintain accurate digital records, and communicate effectively with customers, vendors, and internal teams. Proficient in Microsoft Excel and CRM systems. Dedicated to delivering exceptional client support and operational accuracy in dynamic logistics environments.
Overview
6
years of professional experience
Work History
City of Mesa
Head Swim Coach
04.2019 - Current
Job overview
- Coordinated daily operations, scheduling, and communication for a competitive swim program
- Maintained and tracked training equipment, overseeing timely reordering and asset upkeep
- Ensured all facility safety protocols and compliance signage were posted and up to date
- Mentored junior staff and collaborated with city departments to streamline program delivery
California State University, Bakersfield
Member Service Assistant
12.2023 - 05.2025
Job overview
- Onboarding and supported members using CRM tools, ensuring accurate digital records
- Resolved high-volume service requests efficiently while maintaining data confidentiality
- Assisted with updating documentation, membership compliance materials, and digital forms
Roadrunner Aquatics
Roadrunner Aquatics Swim Instructor
04.2024 - 10.2024
Job overview
- Developed and implemented individualized swim instruction plans for all age groups
- Maintained control of classes and ensured consistent adherence to safety protocols
- Communicated with parents and team members regarding progress and scheduling
- Adapted instructional strategies to meet a wide range of student needs
Education
California State University, Bakersfield
Bachelor of Science from Business Administration - Supply Chain Logistics
05-2025
University Overview
- Minor in Communications
- Division I Student Athlete – Swim and Dive
- CSUB Women’s Swim and Dive Team Captain (2024–2025)
- Dean’s List (Fall 2022–Spring 2025)
- Relevant Coursework: Finance, Accounting, Data Analysis
- Balanced 20+ hours/week of training with a full academic load
- Golden Circle member and Community service contributor
Skills
- Customer Support & Communication
- Microsoft Excel & Google Sheets
- CRM Software (Data Entry, Member Support)
- Interdepartmental Coordination
- Procurement & Inventory Tracking
- Documentation & Compliance
- Time Management & Organization
- Problem Solving & Adaptability
- Team Collaboration
- Data Accuracy & Workflow Monitoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
Certification
CPR/First aid certified
Water Safety Instructor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Roadrunner Aquatics Swim Instructor
Roadrunner Aquatics
04.2024 - 10.2024
Member Service Assistant
California State University, Bakersfield
12.2023 - 05.2025
Head Swim Coach
City of Mesa
04.2019 - Current
California State University, Bakersfield
Bachelor of Science from Business Administration - Supply Chain Logistics
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