Jessica Frank
Amsterdam,NY
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Stewarts Shops
09.2013 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Analyzed sales figures and identified areas for improvement.
- Conducted performance reviews and provided staff with feedback and guidance.
Education
High School Diploma -
Ballston Spa Senior High School
06.2013
Skills
- Document Management
- Revenue Benchmarks
- Cash Handling Expertise
- Staff Management
- Business Planning
- Hiring and Training
- Annual Performance Reviews
- Coffee Machinery
- Deposit Verification
- Job Assignments
- Bank Deposit Preparation
- Cash Register Operations
- Daily Facility Operations
- Store Opening and Closing
- Production Management
- Employee Performance Monitoring
- Changing Out Tills
- Station Preparation
- Register Preparation
- Adaptable Style
- Creative Solutions
- Deductive Reasoning
- Daily Cash Management
- Emergency Situations
- Security Protocols
Timeline
Shift Supervisor
Stewarts Shops
09.2013 - 07.2023
High School Diploma -
Ballston Spa Senior High School
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