Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Fraticelli

Bronx,NY

Summary

To obtain a challenging and rewarding position within a company that will utilize my knowledge and skills and allow the development of my abilities to the fullest.

Overview

10
10
years of professional experience

Work History

Business Associate

A, Mount Sinai Hospital
, NY
10.2015 - Current
  • Responsible for the business aspects of a patient's stay, as well as patient focused care within the Medical Center
  • Duties include: maintaining census data, scheduling tests and medical procedures, receiving and maintaining inventory and other duties
  • Pre-admits patients to the Medical Center, including taking reservations, obtaining demographic, insurance and other pertinent data, discussing state mandatory regulations, and in general what is to be expected upon admission
  • Admits patients to the Medical Center, including verifying demographic and insurance information, signing of forms, collecting deposits and obtaining authorizations as necessary
  • Functions as liaison to insurance companies and the Medicaid Eligibility Office, including screening requests for medical necessity, obtaining prior authorizations when required, pre-certifying admissions, and assisting in document collection
  • Maintains census and charge data, updating all prevailing systems and compiling information for charge capture
  • Schedules appropriate tests and medical procedures and follow-up appointments
  • Assists in chart completion process by maintaining and discharging charts in proper order, compiling deficiency data and working with physicians to complete charts
  • Greets visitors and answers telephones promptly and courteously
  • Accompanies visitors to appropriate areas as necessary
  • Answers call system and refer to appropriate staff
  • Other duties as assigned, review of death certificates for completion and accuracy, generation of reports, etc.

Store Manager

GameStop
Bronx, NY
01.2012 - 02.2015
  • Provide best-in-class customer service: promptly greet customers, respond to customer concerns quickly, effectively and courteously; align customer needs with GameStop product and benefit solutions; recommend additional items as appropriate, and ensure every customer is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class customer service
  • Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business
  • Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Manager and Regional Loss Prevention Manager
  • Recruit, hire, assess, develop, and retain people committed to outstanding customer service
  • Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first
  • Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching as well as conducting performance coaching discussions as appropriate.

Education

Bachelor of Science - Human Services

Touro College
06.2022

Skills

  • Microsoft Word, Internet, Great Communication and Organization skills, Fast learner and Team Player

Timeline

Business Associate

A, Mount Sinai Hospital
10.2015 - Current

Store Manager

GameStop
01.2012 - 02.2015

Bachelor of Science - Human Services

Touro College

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Jessica Fraticelli