Jessica Frazier

In-Home Care: Ensure the health and well-being of a fully dependent client with profound IDD, wheelchair bound, scoliosis, and seizures. Provide assistance with activities of daily living, medication administration, and transportation. Record daily documentation for each session with the client.

Day-Habilitation Center: Responsible for creating and maintaining an organized schedule. Teach daily life skills training and work towards life skills goals with consumers at Day Habilitation Center. Lead cooking classes, arts and crafts, holiday socials, food socials, birthday socials, and more. Transport consumers into the community for community outings.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Drove store revenue by offering customers accessories and related purchases to complete selections for online orders. Loaded and unloaded orders at customer's homes vehicle in a timely manner.

Provided friendly service and assistance to customers to promote customer loyalty, satisfaction, and sales. Helped customers complete purchases, locate items, and join reward programs. Answered questions about store policies and addressed customer concerns. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked closely with shift manager to solve problems and handle customer concerns. Worked with team members to keep the store merchandise fully stocked, tagged, and displayed as required.

Ensured each customer's experience starts and ends positively. Helped create a better experience for customers by staying informed and knowledgeable with store policies, service codes, and products. Trained, mentored, and developed cashiers with positive and encouraging techniques to maximize performance and team contributions. Helped management develop employee improvement plans and motivate team members to continually improve.

In-Home Care: Ensure the health and well-being of a fully dependent client with profound IDD, wheelchair bound, scoliosis, and seizures. Provide assistance with activities of daily living, medication administration, and transportation. Record daily documentation for each session with the client.

Day-Habilitation Center: Responsible for creating and maintaining an organized schedule. Teach daily life skills training and work towards life skills goals with consumers at Day Habilitation Center. Lead cooking classes, arts and crafts, holiday socials, food socials, birthday socials, and more. Transport consumers into the community for community outings.

Determined specific needs and provided most appropriate level of services for patient well-being. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Documented patient's behaviors and reported any abnormalities or new symptoms into the log-book. Perform light housekeeping duties and meal preparations, along with daily life skills assistance.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Help create a better experience for customers by staying informed and knowledgeable with store policies, service codes, and products. Provide assistance and information dealing with customer complaints, concerns, and suggestions via telephone and face-to-face. Manage customer refunds/exchanges of products, money transfers through Western Union, money orders, check cashing, ofac searches, and more.