Jessica Frazier
Conway,AR
Work Preference
Summary
Results-driven Senior QA Lead with 7+ years of progressive experience in test engineering, quality assurance leadership, and large-scale system testing. Proven track record of leading cross-functional QA teams, implementing comprehensive test strategies, and driving quality improvements across complex healthcare and enterprise applications. Expert in test planning, automation frameworks, defect management, and mentoring junior QA professionals to deliver exceptional software quality on time and within budget.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Test Engineer
Infinite Computer Solutions
03.2025 - 09.2025
- Led comprehensive QA operations for critical healthcare applications including Claims Processing, Prior Authorization, Member Eligibility, Provider Portals, and Mobile Testing platforms
- Developed and executed strategic test plans aligned with business objectives, ensuring 100% requirements coverage and risk mitigation
- Managed defect lifecycle using HP ALM, achieving 95% defect resolution rate through effective tracking, prioritization, and cross-team coordination
- Coordinated User Acceptance Testing with business stakeholders, facilitating smooth production deployments
- Conducted peer reviews and quality gate assessments, maintaining high testing standards across the team
- Created comprehensive QA documentation and delivered regular progress reports to project leadership
- Led test execution for software applications, ensuring quality standards met and defects minimized.
- Developed comprehensive test plans and strategies to enhance testing processes and improve efficiency.
- Collaborated with cross-functional teams to identify requirements and clarify project scope for effective testing outcomes.
- Mentored junior engineers on best practices in test automation and manual testing techniques.
- Analyzed test results, reported findings, and recommended corrective actions to improve product performance.
- Managed defect tracking systems, ensuring timely resolution of issues and clear communication with stakeholders.
- Streamlined testing procedures, implementing risk-based testing strategies to prioritize critical functionality.
- Maintained accurate defect tracking and reporting systems, providing clear visibility into project status for stakeholders.
- Identified and resolved issues through effective root cause analysis, minimizing reoccurrence of defects in future releases.
Professional Test Engineer
Gainwell Technologies
06.2022 - 03.2025
- Spearheaded testing initiatives for complex healthcare systems serving millions of members across Claims, Prior Authorization, and Member Eligibility modules
- Designed and implemented robust test frameworks that reduced testing cycle time by 30% while improving defect detection rates
- Led requirements analysis and collaborated with business analysts to ensure comprehensive test coverage and traceability
- Managed end-to-end testing processes from test planning through production validation, ensuring seamless system rollouts
- Established quality metrics and reporting that provided actionable insights to development and business teams
- Led test execution for software applications, ensuring quality standards met and defects minimized.
- Developed comprehensive test plans and strategies to enhance testing processes and improve efficiency.
- Collaborated with cross-functional teams to identify requirements and clarify project scope for effective testing outcomes.
- Mentored junior engineers on best practices in test automation and manual testing techniques.
- Analyzed test results, reported findings, and recommended corrective actions to improve product performance.
- Conducted root cause analysis on defects, driving continuous improvement initiatives within the QA process.
- Managed defect tracking systems, ensuring timely resolution of issues and clear communication with stakeholders.
- Performed hands-on troubleshooting during all phases of the development cycle to identify areas for improvement or optimization in code quality or design functionality.
- Contributed to increased customer satisfaction by validating that product features met user requirements before release.
- Enhanced test automation processes with the development of reusable scripts and tools for continuous integration.
- Streamlined testing procedures, implementing risk-based testing strategies to prioritize critical functionality.
- Reduced defects in software releases by conducting thorough functional, regression, and performance tests.
- Optimized test coverage with the creation of robust test cases based on system requirements and user stories.
Senior IT Test Lead
DXC Technology
08.2019 - 06.2022
- Directed test planning and execution for large-scale enterprise IT systems, leading a team of 5+ junior testers
- Architected automation strategies that improved testing efficiency by 40% and reduced manual testing overhead
- Authored and maintained comprehensive test scripts ensuring system integrity and consistent quality standards
- Mentored junior QA professionals, providing technical guidance and career development support that resulted in 100% team retention
- Collaborated with cross-functional teams including development, business analysis, and project management to ensure successful project delivery
- Led test strategy development, ensuring alignment with project goals and quality standards.
- Coordinated cross-functional teams to facilitate effective communication and collaboration during testing phases.
- Analyzed test results, identifying trends and areas for improvement to enhance product quality.
- Developed comprehensive test plans and cases, ensuring thorough coverage of system requirements and user scenarios.
- Managed defect tracking process, prioritizing issues based on severity and impact on project timelines.
- Conducted risk assessments to mitigate potential challenges in testing phases, optimizing resource allocation and scheduling.
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Reviewed project specification documentation to create appropriate testing methodologies.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Provided reports on milestones, issues and test concerns to project managers for assistance.
- Managed cross-functional teams, providing guidance and supervision to junior testers and ensuring proper adherence to best practices.
- Collaborated with developers to ensure timely resolution of identified issues, resulting in improved customer satisfaction.
Senior Assistant Help Desk Technician
DXC Technology
03.2018 - 08.2019
- Provided technical support for All of Us research program, managing 7-8 daily participant inquiries with 98% satisfaction rating
- Coordinated multi-channel support through calls, chats, and emails, ensuring seamless participant experience
- Streamlined escalation processes by directing inquiries to appropriate specialized teams based on participant needs.
- Facilitated cross-functional communication to streamline project workflows and enhance team collaboration.
- Mentored junior staff, providing guidance on best practices and improving overall team performance.
- Implemented process improvements that increased efficiency in task management and reduced cycle times.
- Analyzed operational data to identify trends and recommend actionable solutions for enhanced productivity.
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
Associate of Science - Health Science
Ultimate Medical Academy
Clearwater, FL06.2015
Skills
- QA Leadership & Strategy
- Test team leadership and mentorship
- QA process improvement and standardization
- Test strategy development and execution
- Risk-based testing and quality metrics
- Stakeholder communication and reporting
- Cross-functional team collaboration
- Manual and automated testing frameworks
- Test case design, execution, and maintenance
- API testing and validation
- Performance and regression testing
- User Acceptance Testing (UAT) coordination
- End-to-end system integration testing
- HP ALM
- Quality Center
- SQL
- Selenium
- Windows
- Mac OS
- Mobile (iOS/Android)
- Firefox
- Internet Explorer
- Opera
- Chrome
- Agile
- Waterfall
- ITIL 4 Framework
- AWS DevOps
- Cloud Operations
- Healthcare systems
- Insurance processing and verification
- HIPAA compliance and regulatory standards
- Provider portal and mobile application testing
- JIRA
- TestRail
- SQL Server
- Oracle
- MySQL
- Basic scripting in Python
- JavaScript
- AWS
- Monitoring
- Deployment
- Linux
- Agile/Scrum
- Risk-Based Testing
- Shift-Left Testing
- Functional testing
- Regression testing
- User acceptance testing
- System testing
Certification
- AWS DevOps Engineer Professional, 2021-2022
- ITIL 4 Foundation Certified, 2022
- Cloud Security Fundamentals, 2021
- Microsoft Office Suite - Excel, PowerPoint (Advanced), 2021
Accomplishments
- Reduced critical defects in production by 45% through implementation of comprehensive regression testing suites.
- Led successful migration testing for healthcare systems serving 2M+ members with zero production incidents.
- Established standardized QA processes adopted across multiple project teams, improving overall quality metrics.
- Achieved 99.9% system uptime during major healthcare application releases through thorough pre-production testing.
- Mentored 8+ junior QA professionals who subsequently advanced to senior testing roles.
Personal Information
Title: Senior QA Lead & Test Engineering Professional
Core Competencies
Test team leadership and mentorship, QA process improvement and standardization, Test strategy development and execution, Risk-based testing and quality metrics, Stakeholder communication and reporting, Cross-functional team collaboration, Manual and automated testing frameworks, Test case design, execution, and maintenance, API testing and validation, Performance and regression testing, User Acceptance Testing (UAT) coordination, End-to-end system integration testing, Tools: HP ALM, Quality Center, SQL, Selenium, Platforms: Windows, Mac OS, Mobile (iOS/Android), Browsers: Firefox, Internet Explorer, Opera, Chrome, Methodologies: Agile, Waterfall, ITIL 4 Framework, Cloud: AWS DevOps, Cloud Operations, Healthcare systems (Claims, Prior Authorization, Member Eligibility), Insurance processing and verification, HIPAA compliance and regulatory standards, Provider portal and mobile application testing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Test Engineer
Infinite Computer Solutions
03.2025 - 09.2025
Professional Test Engineer
Gainwell Technologies
06.2022 - 03.2025
Senior IT Test Lead
DXC Technology
08.2019 - 06.2022
Senior Assistant Help Desk Technician
DXC Technology
03.2018 - 08.2019
Associate of Science - Health Science
Ultimate Medical Academy
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