Jessica Frederick
Lakeland,TN
Summary
Dedicated professional with a proven track record at Target, enhancing guest satisfaction through exceptional communication and guest relations. Demonstrated strong empathy and computer skills, significantly improving store operations. Skilled in issue resolution and maintaining a flexible schedule, adept at exceeding customer service expectations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
11.2022 - Current
• helping guest find product that ar looking for
• helping guest return no longer needed products
• closing check out lanes at closing time
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
Restaurant Team Member
Bucks BBQ
06.2019 - 08.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Education
High School -
Penn Foster Career School
Scranton, PA01.2018
Skills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Customer Service
- Detail Oriented
- Computer Skills
- Issue Resolution
- Flexible Schedule
Timeline
Guest Advocate
Target
11.2022 - Current
Restaurant Team Member
Bucks BBQ
06.2019 - 08.2020
High School -
Penn Foster Career School