Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Expetience Specialist position. Ready to help team achieve company goals.
Hi, I’m
Jessica Fredrick
Relationship Manager
Lake Mary,FL
Summary
Overview
19
years of professional experience
6
years of post-secondary education
Work History
Up In Smoke VaporLake Mary, FL
Customer Service Representative
02.2021 - 06.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Trained new employees on accounting principles and company procedures.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
SunRailDeland , FL
SunRail Employment Contract
11.2021 - 08.2022
Job overview
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Properly handled, transported, and disposed of recycled materials.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Conducted repairs on equipment to return machines and tools to functionality.
- Worked with vendors to procure parts and materials for repairs, examining quality and performance.
- Replaced worn or broken parts on machines and equipment.
- Wrote and revised maintenance procedures.
- Diagnosed and repaired complex mechanical and electrical systems.
- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Installed and maintained plumbing and HVAC systems.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Repaired and replaced pumps, valves and motors.
- Performed preventive maintenance and repairs on various types of equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Detected and repaired machinery faults using electrical and manual testing methods.
Chili's RestaurantLake Mary, FL
Waitress/hostess
04.2022 - 07.2022
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Guitar CenterWinter Park, FL
Operations Manager in Training
06.2004 - 11.2012
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Utilized various hand and power tools to secure premises and increase protection.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Delivered services to customer locations within specific timeframes.
Education
Oregon College of Art And CraftPortland, OR
Bachelor Of Fine Arts from / Painting. (Traditional Craft)
05.2007 - 06.2011
University Overview
Seminole Community College Sanford, FL
AA from General Stufies/ Fine Art
07.2004 - 05.2006
University Overview
Skills
Report preparation
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Waitress/hostess
Chili's Restaurant
04.2022 - 07.2022
SunRail Employment Contract
SunRail
11.2021 - 08.2022
Customer Service Representative
Up In Smoke Vapor
02.2021 - 06.2023
Oregon College of Art And Craft
Bachelor Of Fine Arts from / Painting. (Traditional Craft)
05.2007 - 06.2011
Seminole Community College
AA from General Stufies/ Fine Art
07.2004 - 05.2006
Operations Manager in Training
Guitar Center
06.2004 - 11.2012
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