Jessica Freeman

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed over 30 incoming calls and emails per day. Handling between 50-100 outgoing calls daily.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed detailed plans based on broad guidance and direction.

Weekly detailed walk through with notes of over 700 units.

• Customer Service, assisting guests check in/out, running cash drawer, fulfilling booking request
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
• Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
• Maintained an organized front desk area that contributed to smooth operations and professional appearance.
• Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
• Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
• Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.