Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Freeman

Westfield,IN

Summary

Motivated and reliable licensed insurance representative with 12+ years of direct industry experience. Compassionate and empathetic customer service provider with excellent communication and interpersonal skills. Extreme attention to detail with a responsibility oriented mindset to ensure all tasks are completed well, efficiently, and in adherence to local, state, and federal guidelines and regulations. Insurance professional with comprehensive understanding of policy management and client relations. Proven ability to streamline processes and resolve customer issues efficiently. Known for strong collaboration, adaptability, and reliability in dynamic environments.

Overview

2025
2025
years of professional experience

Work History

Licensed Insurance Representative

GEICO
03.2017 - 07.2024
  • Ability to work in a fast-past, high volume call center by completing up to 10 calls per hour
  • Upsold additional products and services after identifying customer needs and requirements.
  • Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Resolved complex policy issues with clear communication, resulting in improved customer retention rates.

Accredited Dog Trainer / In Home Pet Care

Self Employed
09.2015 - Current
  • Developed two way communication to build trust

Accredited Dog Trainer

Petsmart
2013 - 2015
  • Ability to foster close relationship with the pet parent and build trust and rapport
  • Ability to lead beginner, intermediate, and advanced pet training classes to up to 10 attendees at a time.

Education

Property & Casualty Insurance License -

Accredited Dog Training Certification -

High School Diploma -

Skills

  • Goal-oriented mindset
  • Decision-Making Competence

Timeline

Licensed Insurance Representative

GEICO
03.2017 - 07.2024

Accredited Dog Trainer / In Home Pet Care

Self Employed
09.2015 - Current

Accredited Dog Training Certification -

High School Diploma -

Accredited Dog Trainer

Petsmart
2013 - 2015

Property & Casualty Insurance License -

Jessica Freeman