Jessica Freeman
Mount Juliet,TN
Summary
As a dedicated professional, I bring a diverse skill set and a wealth of experience to any role I undertake. With a bachelor’s degree in nursing and extensive experience as a Clinical Research Coordinator, I have honed my ability to manage complex clinical trials, ensuring compliance with regulatory standards and providing top-notch patient care. My career journey also includes valuable insights gained as a Travel Advisor, where I mastered customer service and logistics management, enhancing my ability to plan and coordinate detailed travel itineraries efficiently.
Currently, I am expanding my expertise by pursuing a Master of Science in Data Analytics. This advanced education is equipping me with the analytical skills required to interpret large datasets, derive meaningful insights, and drive data-informed decision-making processes. I am excited to integrate my clinical research background with data analytics, aiming to contribute to innovative healthcare solutions and improved patient outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Travel Advisor
Travelmation LLC
Mt. Juliet, TN
08.2024 - Current
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Researched and compared different travel packages to ensure the best value for customers' money.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Provided customers with detailed information about various tourist attractions and activities in different countries around the world.
- Created itineraries tailored to each customer's individual needs and preferences.
- Processed payments using a variety of methods including cash, credit cards or online payment services.
- Developed marketing strategies to promote new products and services to potential customers via email campaigns or social media platforms.
- Conducted follow-up calls with customers after their trip to ensure satisfaction and address any concerns they may have had during their travels.
- Maintained up-to-date knowledge of local laws, customs and regulations in order to provide accurate advice to customers.
- Attended conferences and training sessions related to the tourism industry in order to stay informed of current trends.
Home Trial Coordinator
FIRMA Clinical Research
Elk Grove Village, IL
08.2020 - 10.2023
- Collaborate with sponsors, agencies, and sites to coordinate home trial visits.
- Maintain study-related home trial visits in North America and regionally.
- Create meeting agendas and minutes with sponsors, sites, and agencies, emphasizing quality and accuracy.
- Prepare remote service providers and sites for patient visits.
- Maintain specific study-related metrics.
- Effective communication is essential to educate patients about trial procedures and expectations.
- Scheduling and coordinating home visits for assessments and sample collection.
- Familiarity with remote monitoring technologies and telemedicine platforms.
- Knowledge of GCP (Good Clinical Practice) guidelines and FDA regulations.
- Ensuring all trial activities comply with ethical and regulatory standards.
- Preparation and maintenance of regulatory documents.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
Clinical Research Coordinator
Tennessee Retina & Associates
Nashville, TN
04.2019 - 08.2020
- Compiled trial-related documents into a master file, as required by the sponsor or regulatory agency.
- Assisted in preparing periodic reports summarizing the progress of clinical studies.
- Performed patient assessments, collected and analyzed data, and prepared reports.
- Monitored patient safety during clinical trials according to established guidelines.
- Coordinated investigator meetings, conference calls, and site initiation visits as needed.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Facilitated resolution of protocol deviations or violations reported by sites or detected through monitoring activities.
- Conducted quality assurance audits at research sites to ensure adherence to protocols, SOPs, regulations, and guidelines.
- Reviewed CRFs for completeness and accuracy before database entry.
- Conducted screening interviews to determine the eligibility of possible subjects.
Clinical Research Coordinator
St. Thomas West Research Institute
Nashville, TN
06.2017 - 04.2019
- Coordinate and oversee clinical trials involving pacemaker wires and devices.
- Identify and recruit eligible patients for pacemaker and device studies.
- Conduct thorough screening processes to ensure patient eligibility and safety.
- Provide detailed explanations of study procedures and potential risks to participants.
- Schedule and conduct regular follow-up visits to monitor patient progress and device performance.
- Collect, record, and manage accurate clinical data from patient visits and device readings.
- Utilize electronic data capture (EDC) systems to ensure data integrity and compliance with study requirements.
- Assist in the implantation and monitoring of pacemaker devices.
- Work closely with cardiologists, surgeons, nurses, and other healthcare professionals to ensure smooth study operations.
- Communicate effectively with study sponsors and stakeholders.
- Monitor and report any adverse events or complications related to the devices.
- Ensure timely and accurate documentation and communication of adverse events to regulatory authorities and study sponsors.
Oncology Patient Navigator
St. Thomas Midtown Hospital
Nashville, TN
10.2014 - 08.2017
- Provide comprehensive education to patients and their families about lung cancer diagnosis, treatment options, and prognosis.
- Offer emotional support and resources to help patients cope with their diagnosis and treatment journey.
- Coordinate appointments and follow-up visits with oncologists, surgeons, and other healthcare providers.
- Ensure timely scheduling of diagnostic tests, treatments, and procedures.
- Facilitate communication between patients and healthcare teams to ensure cohesive care.
- Assist patients in understanding and navigating the healthcare system.
- Help patients access financial assistance programs, insurance coverage, and other resources.
- Supply patients with educational materials, support group information, and access to community resources.
- Assist in arranging transportation, lodging, and other logistical needs for patients traveling for treatment.
- Advocate for patients' needs and preferences within the healthcare system.
- Conduct follow-ups with patients to monitor their progress and address ongoing needs.
- Track patient outcomes and report on the effectiveness of navigation services.
- Work closely with a multidisciplinary team of healthcare professionals to provide comprehensive care.
- Attend tumor board meetings and other collaborative discussions to advocate for patient needs.
Student Nurse Intern
Baptist Hospital
Nashville, TN
12.2009 - 10.2014
- Provide basic patient care under the supervision of registered nurses.
- Assist patients with daily activities, such as bathing, dressing, and eating.
- Assist in administration of medications and treatments as directed by nurses and physicians.
- Set up and maintain medical equipment and supplies in patient care areas.
- Maintain accurate and detailed patient records.
- Document patient observations and care activities.
- Ensure all patient information is kept confidential and secure.
- Communicate effectively with patients, families, and healthcare team members.
- Report any changes in patient condition to supervising nurses or physicians.
- Adhere to infection control protocols and safety procedures.
- Ensure patient rooms and clinical areas are clean and sanitary.
- Use personal protective equipment (PPE) as required.
Education
Bachelor of Science - Nursing
Cumberland University
Lebanon, TN05-2010
Associate of Applied Science - Ophthalmology
Volunteer State Community College
Gallatin, TN05-2003
Master of Science - Data Analytics
Southern New Hampshire University
Hooksett, NHSkills
- Excellent customer service
- Creativity and innovation
- Strong interpersonal skills
- Cultural sensitivity
- Exceptional communication
- Administrative tasks
- Study protocols
- Documentation requirements
- Research experience
- Specimen handling
- Specimen collections
- Participant screening
- Dispensing oversight
- Phlebotomy
- Adverse event tracking
- Informed consent
- Study monitoring
- Patient recruitment
- Research sops understanding
- Good clinical practice
- Participant recruitment
- Analytical thinking
- Leadership
- Organized and detail-oriented
Certification
Tennessee Life Insurance Producer
NPN#20815409
Life, Accident, and Health
Languages
English
Professional
Affiliations
- Traveling
- Reading
Technical Skills
- Microsoft Office Suite
- SharePoint
- EHR Systems
- CTMS
- Tello
- eCRF
- Study manager
- eClinicalWorks
Timeline
Travel Advisor
Travelmation LLC
08.2024 - Current
Home Trial Coordinator
FIRMA Clinical Research
08.2020 - 10.2023
Clinical Research Coordinator
Tennessee Retina & Associates
04.2019 - 08.2020
Clinical Research Coordinator
St. Thomas West Research Institute
06.2017 - 04.2019
Oncology Patient Navigator
St. Thomas Midtown Hospital
10.2014 - 08.2017
Student Nurse Intern
Baptist Hospital
12.2009 - 10.2014
Bachelor of Science - Nursing
Cumberland University
Associate of Applied Science - Ophthalmology
Volunteer State Community College
Master of Science - Data Analytics
Southern New Hampshire University