Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Freeman

Atlanta,GA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

General Manager of Food Service

Pretty Little Tacos
Atlanta, Georgia
06.2024 - Current
  • Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
  • Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Analyzed sales data to identify opportunities for growth.
  • Resolved customer complaints in a timely manner.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Coordinated with vendors to ensure proper supply of food items at competitive prices.
  • Conducted market research activities in order to stay abreast of industry trends.
  • Performed administrative tasks including payroll processing, budgeting activities.
  • Organized promotional events such as special menus or discounts in order to attract more customers.

Customer Service Resolution Specialist

Home Depot Corporate Office
Atlanta , GA
03.2021 - 05.2022
  • Participated in team meetings focused on developing strategies for delivering superior support services.
  • Implemented corrective measures for resolving escalated customer grievances.
  • Provided timely responses to customers while ensuring accuracy of information.
  • Compiled reports regarding daily activities related to handling customer inquiries and complaints.
  • Maintained a high level of professionalism in all interactions with customers and colleagues alike.
  • Tracked metrics such as average response time, number of resolved cases per day.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Consumer Reports Specialist

Kids II Inc
Atlanta, Georgia
05.2019 - 03.2021
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines, worked with team members and customers by Q&A.
  • Performed site evaluations, customer surveys and team audits, utilized BMS Business Management Software
  • Performed quality assurance testing on newly developed software applications.
  • Generated reports to track performance metrics of team members.
  • Analyzed customer needs and recommended appropriate products or services.
  • Researched and analyzed customer feedback to identify areas of improvement.

Brokerage Coordinator/Assistant Property Manager

Jones Lang Lasalle
Atlanta, GA
03.2017 - 12.2018
  • Assist in supporting Brokers in expense management and processing reports
  • Accounts Payable/ Account Receivable
  • Experience with Yardi and Nexus
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Community Manager

Regus HQ Group
Atlanta, GA
01.2013 - 02.2017
  • Contributes to the overall revenue of the center by identifying opportunities to promote Regus products and services
  • for the Area or General Manager including (as needed) conducting customer needs analysis meetings, and taking customers on tours.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Saved money by operating community within budget.
  • Worked in software's Yardi, Nexus, Titan.

Education

PMP Project Management Certification

Course Era

Skills

  • Time Management
  • Empathy
  • Issue resolution
  • A/P and A/R proficiency
  • Professional networking
  • Negotiation
  • Contract negotiations and administration
  • Sales and marketing strategy
  • Corporate events planning
  • Point of contact
  • Event coordination

Timeline

General Manager of Food Service

Pretty Little Tacos
06.2024 - Current

Customer Service Resolution Specialist

Home Depot Corporate Office
03.2021 - 05.2022

Consumer Reports Specialist

Kids II Inc
05.2019 - 03.2021

Brokerage Coordinator/Assistant Property Manager

Jones Lang Lasalle
03.2017 - 12.2018

Community Manager

Regus HQ Group
01.2013 - 02.2017

PMP Project Management Certification

Course Era

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Jessica Freeman