Jessica French
Summary
Dynamic and results-oriented professional with extensive experience in sales and customer service, notably at Bizzy Bee Exterminators. Excelled in customer relationship building and leveraging data analysis to drive sales growth. Proven track record in managing high-value accounts and enhancing online sales, showcasing strong interpersonal communication and spreadsheet proficiency.
Overview
13
13
years of professional experience
Work History
Sales Representative/Sales Account Manager
Bizzy Bee Exterminators
04.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Produced monthly reports using Numbers and Google spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Served as an advocate for the organization at conferences, workshops, and other networking events.
- Enhanced community relations by organizing and participating in outreach events.
- Assisted with special events and programs.
Shift Manager/Waitress
Smokin Po Boys
03.2020 - 05.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Scheduling Coordinator
2 Brothers Septic
10.2019 - 04.2021
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Assisted with invoices, payments and deposits, maintaining accurate expenditure records.
Store Manager
Treasure Junktion
05.2012 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Drove online sales growth by designing and executing successful e-commerce promotions.
- Increased online sales revenue by effectively managing incoming inquiries and providing high-quality customer service.
Education
High School Diploma -
Ashworth College
Norcross, GA05-2011
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Data entry
- Accounting analysis
- Accounting spreadsheets
- Intermediate in Numbers and Google spreadsheets
- Electronic payments
- Payment reconciliation
- Collections
- Invoice processing
- Marketing and public relations
Timeline
Sales Representative/Sales Account Manager
Bizzy Bee Exterminators
04.2021 - Current
Shift Manager/Waitress
Smokin Po Boys
03.2020 - 05.2021
Scheduling Coordinator
2 Brothers Septic
10.2019 - 04.2021
Store Manager
Treasure Junktion
05.2012 - 10.2019
High School Diploma -
Ashworth College
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