Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Fritts

Livermore,CA

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

30
30
years of professional experience

Work History

Cashier

Kavanaugh Liquors
  • Assisted customers with store and product complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Recommended, selected and helped locate merchandise based on customer needs and desires.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.

Cashier

99 Cents Only
10.2020 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Put away go backs
  • Fronting

Team Lead

Team Health
11.1998 - 09.2000
  • Trained Cross-trained and provided back-up for other customer service representatives when needed.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.
  • new employees quarterly.

Chargebacks/Inventory Stocker

Target
08.1993 - 09.1993
  • Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.Organized the store by returning all merchandise to its proper place.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.

Education

General Education

Amador Valley High School
Pleasanton, CA
1990

Skills

  • Back-up
  • Customer service
  • Inventory
  • Money handling
  • Customer assistance
  • Bagging and packaging
  • Cash register operations
  • Liquor law compliance
  • Exemplary communication
  • Interpersonal skills
  • Friendly demeanor
  • Cash register systems
  • Basic math skills
  • Cash register operation
  • Payment accepting
  • Product knowledge
  • Price changes
  • Payment processing
  • Maintaining store appearance
  • Cash register skills
  • Customer relations
  • Cash handling
  • Guest inquiries
  • Staff Training
  • Product Knowledge
  • Money Handling
  • Till Counting
  • Credit and Cash Transactions
  • Refunds and Exchanges

Timeline

Cashier

99 Cents Only
10.2020 - 11.2023

Team Lead

Team Health
11.1998 - 09.2000

Chargebacks/Inventory Stocker

Target
08.1993 - 09.1993

Cashier

Kavanaugh Liquors

General Education

Amador Valley High School
Jessica Fritts