Summary
Overview
Work History
Skills
Timeline
Generic

Jessica Fronce

Council Bluffs

Summary

Dynamic professional with extensive experience in client relationship building and financial transactions management at Ameristar Casino. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and conflict resolution. Recognized for accuracy in cash handling and fostering positive team environments to drive business success.

Overview

5
5
years of professional experience

Work History

Caregiver

Trusted Life Care
01.2025 - Current
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with self-administered medications.

Cashier

Walmart
05.2024 - 12.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.

Main Banker

Ameristar Casino
12.2023 - 05.2024
  • Worked in the Vault managing the paperwork and handling all the Casino money.
  • Counted all the money in the Vault and documented in the computer with Data Entry (Excel Worksheets).
  • Documented and looked over all paperwork for all transactions.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Dropped all machines and refilling of the cassettes with money.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Handled various accounting transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Inventory checks two times a month with Banking, Savings and checking accounts.
  • Send all money from drops to the bank, and also withdrew money from bank when the casino was low.

Manager in Training

Panera Bread
03.2022 - 04.2023
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Described product to customers and accurately explained details and care of merchandise.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Gained knowledge of company policies, protocols and processes.
  • Preparing of Meals for the Customers
  • Cash register POS
  • Food Counts and inventory
  • Serving customers with a friendly and fast attitude
  • Cleaning and stocking all areas of the store
  • Ran shifts to keep the time and costs down

Assistant Manager

Lovers Luxuries
05.2020 - 03.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Safe drops and safe counts
  • Cleaning and organization
  • Vendor relations and ordering of products
  • File and document all money deposits
  • Withdrew and deposits to the bank
  • Taking inventory
  • Monthly Inventory on money, books and products

Skills

  • Verbal and written communication
  • Effective communication
  • Financial transactions management
  • Conflict resolution techniques
  • Cash handling expertise
  • Banking operations
  • Client relationship building
  • Dependable and responsible
  • Ledger and balance sheet entry
  • Vault security
  • Recruiting and interviewing
  • Cost control
  • Adaptability and flexibility
  • Sales strategies

Timeline

Caregiver

Trusted Life Care
01.2025 - Current

Cashier

Walmart
05.2024 - 12.2024

Main Banker

Ameristar Casino
12.2023 - 05.2024

Manager in Training

Panera Bread
03.2022 - 04.2023

Assistant Manager

Lovers Luxuries
05.2020 - 03.2022

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Jessica Fronce