Jessica Fuentes Marquez
13042 Wisdom Rd
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Greenstone Electrical Services
04.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
Dispatcher
Detmar Logistics
09.2022 - 04.2025
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of over 150 company truck.
- Directed dispatching, routing, and tracking company and owner operators.
- Constant communication with the field providing hourly updates and ensuring truck count was accurate to fill the customer needs.
- Monitored and tracked dispatch communication systems.
- Handled high volume of call from drivers to answer any questions or issues they might have as well as providing directions to plants or well sites.
- Strong communication with field supervisor and driver managers to effectively communicate any issues,
- Managed multiple dispatching sites as well as GPS for tracking drivers.
Dispatcher
Quikrete Companies
04.2020 - 09.2022
- Directed dispatching, routing, and tracking of 35+ fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Answered high volume of phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Cashier/Assistant Manager
Taqueria Jalisciense
11.2017 - 05.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Implemented daily operating procedures to keep restaurant clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized employee schedules.
Waitress
The Mexico Taqueria
07.2016 - 03.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Store Clerk
La Esquinita Meat Market
02.2015 - 03.2016
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Cashier
La Michoacana Meat Market
10.2013 - 02.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Operations Manager
Palo Alto College
San Antonio, TX12-2028
High School Diploma -
Southwest High School
San Antonio, TX06-2013
Skills
- Scheduling
- Data organization
- Travel coordination
- Strong problem solver
- Spreadsheets
- Timeline planning and management
- Email management
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Greenstone Electrical Services
04.2025 - Current
Dispatcher
Detmar Logistics
09.2022 - 04.2025
Dispatcher
Quikrete Companies
04.2020 - 09.2022
Cashier/Assistant Manager
Taqueria Jalisciense
11.2017 - 05.2020
Waitress
The Mexico Taqueria
07.2016 - 03.2017
Store Clerk
La Esquinita Meat Market
02.2015 - 03.2016
Customer Service Cashier
La Michoacana Meat Market
10.2013 - 02.2015
Bachelor of Arts - Operations Manager
Palo Alto College
High School Diploma -
Southwest High School
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