Jessica Fuerte
Porter Ranch,CA
Summary
Proven track record in enhancing customer satisfaction and sales, demonstrated at Viejas Casino & Resort by adeptly handling cash transactions and fostering customer relationships. As a Restaurant Store Manager at Panda Express, significantly improved employee retention and restaurant revenue through innovative marketing and robust mentoring programs. Skilled in adaptability and building rapport, showcasing a blend of hard and soft skills tailored to driving results.
Overview
11
11
years of professional experience
Work History
Sales Associate
Viejas Casino & Resort
01.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Restaurant Store Manager
Panda Express
01.2014 - 07.2023
- Oversaw facility maintenance tasks for optimal restaurant appearance and functionality.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Increased customer satisfaction by implementing efficient operational procedures and conflict resolution strategies.
- Improved employee retention rates through effective recruitment, onboarding, and mentoring programs.
- Boosted restaurant sales with targeted marketing campaigns and promotional events.
Skills
- Adaptability to Change
- Objection handling
- Cold-calling
- Building rapport
- Cross-selling techniques
Languages
Spanish
Elementary
Timeline
Sales Associate
Viejas Casino & Resort
01.2022 - Current
Restaurant Store Manager
Panda Express
01.2014 - 07.2023