Jessica Fuller
Natchitoches,LA
Summary
Highly organized, with excellent multitasking, time management and customer service skills. Responsible professional willing to go that extra mile to assist others with solving problems. Willing to seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
CSR
Million Air Alexandria
08.2016 - 12.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
CSR, Sales
Earny Insurance Agency
02.2015 - 08.2016
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Cosmetology Certificate - Cosmetology Education
Blue Cliff College - Alexandria
Alexandria, LA12.2018
GED -
Louisiana High School
Lafayette, LA08.2016
Skills
- Call center experience
- Data Entry
- Appointment Scheduling
- Follow-up skills
- Customer Education
- Microsoft Excel
- Computer Proficiency
- Multi-line phone talent
- Filing
- Microsoft Outlook
- Money handling abilities
- Customer Service
Timeline
CSR
Million Air Alexandria
08.2016 - 12.2017
CSR, Sales
Earny Insurance Agency
02.2015 - 08.2016
Cosmetology Certificate - Cosmetology Education
Blue Cliff College - Alexandria
GED -
Louisiana High School
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