Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Fuller

Ravenna

Summary

Service-oriented customer service with 14 + years background in fast paced customer service environment. Core competencies include active listening, detail oriented and follow thru as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Edwards Healthcare Services
05.2019 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Culligan Water Conditioning Service
03.2018 - 05.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Teller

Huntington Bank
10.2013 - 03.2018
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.

Senior Customer Service Representative

Alside Inc
09.1998 - 04.2007
  • I was in charge of several multi-million high end accounts.
  • I would handle between 100-150 calls a day.
  • I would take orders over phone or via fax. I would then with my team key the orders in our order system before deadline.
  • I would then proof orders to make sure it was entered correctly.
  • I would be in constant contact with our manufactory plants, checking on customer orders and ship dates.
  • I interviewed and trained new employees in our department.

Receptionist

Alside Inc
05.1998 - 09.1998
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Keep a current record of staff members' whereabouts and availability.

Education

High School Diploma -

Ravenna High School
Ravenna, OH
06.1990

Skills

  • Customer and personal service
  • English language
  • Active listening
  • Critical thinking
  • Service orientation
  • Reading Comprehension
  • Monitoring
  • Writing
  • Judgment and decision-making
  • Complex problem solving
  • Coordination

Timeline

Customer Service Representative

Edwards Healthcare Services
05.2019 - 06.2025

Customer Service Representative

Culligan Water Conditioning Service
03.2018 - 05.2020

Teller

Huntington Bank
10.2013 - 03.2018

Senior Customer Service Representative

Alside Inc
09.1998 - 04.2007

Receptionist

Alside Inc
05.1998 - 09.1998

High School Diploma -

Ravenna High School

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