Jessica Funk
Sayreville,NJ
Summary
Adept at elevating guest experiences, I excelled in a fast-paced environment at Outback Steakhouse, mastering multitasking and ensuring high-quality service. My expertise in safe food handling and exceptional customer service significantly enhanced customer satisfaction. I also played a key role in training new staff, managers,and partners, showcasing my strong work ethic and commitment to hospitality excellence. Having worked in the busiest Outback Steakhouse in the counrty and being an employee for 29 years, I am also skilled in
Bartender-certified in responsible customer beverage control,establishing return customers relationships and multitasking
Headwait-office duties, computer skills and cash handling
Key employee-manager duties including running the FOH, expo and handling guest issues
Overview
29
29
years of professional experience
Work History
Server
Outback Steakhouse
11.1995 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Sayreville War Memorial High School
Sayreville, NJ06-1993
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Suggestive Selling
Timeline
Server
Outback Steakhouse
11.1995 - Current
High School Diploma -
Sayreville War Memorial High School