Jessica Fuselier
Hephzibah,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Project/Program Manager
Adp- Automated Data Processing
07.2023 - Current
- Collaborate with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Coach team members on productivity strategies to accomplish challenging goals.
- Manage multiple strategic projects with numerous sub-projects or workstreams.
- Organize teams to address project goals and objectives for multiple projects.
- Engage and work alongside cross-functional stakeholders to manage strategic initiatives.
Implementation Manager
Adp- Automated Data Processing
06.2022 - 07.2023
- Led and managed intact team of 8 associates
- Overseen and supported multiple implementations
- Backlog Management/Forecasting
- Resolved escalated client issues during and after implementation
- Partnered with Sales for ongoing support and process knowledge
- Sales partnership in the pre sales process
- Developed project plans identifying key issues, approaches and performance metrics.
- Led strategic initiatives to increase/improve business operations
- Collaborated with cross functional teams for process improvements
Implementation Team Lead
Adp- Automated Data Processing
02.2020 - 06.2022
- Participate in special projects/task force to enhance product functionality and improve processes
- Deescalating clients
- Moral coaching
- Task Modeling to demonstrate appropriate performance expectations
- Managers back up
- Performance oversight
- Strong focus on client retention and relationship building
- Proven demonstration of consultative approach to clients
- Training on processes for team members
Account Manager
Adp- Automated Data Processing
03.2017 - 02.2020
- Developed and maintained effective, proactive relationships and communications with clients and ADP departments to contribute to a seamless client experience.
- Subject matter expert to client regarding eligibility, client benefit affordability and IRS reporting
- Clearly and timely communicate product enhancements and/or changes to client
- Drive program compliance and manage penalty reconciliations and payment
- Monitored open cases to ensure client satisfaction
- Identified at risk clients and escalate any issues to have resolved timely.
- Assisted clients in managing monthly/yearly milestones
- Participated in special projects/task force to enhance product functionality
Implementation Specialist II- ART Team
Adp- Automated Data Processing
08.2016 - 03.2017
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Documented specialized data and requirements to address business demands.
- Communicated monthly initiatives to internal and external stakeholders
- Coordinated and maintained documentation that correlates closely to IRS standards for correct end of year filing
- Collaborated with various departments to load, convert client data and ensure accuracy of all aspects of client set up
Substitute Teacher Support
Crosby ISD
04.2016 - 07.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assigned, explained and graded homework.
- Operated computers or audio-visual aids to supplement presentations.
- Distributed textbooks, workbooks, papers and pencils to students.
- Counseled students with adjustment or academic problems.
Education
No Degree - General Studies
Augusta Technical College
Augusta, GASkills
- Client Rapport-Building
- Training and Development
- Remote Team Management
- Status Updates
- Status Meetings
- Problem Resolution
- Team Meetings
- Critical Thinking
- Time Management
- Coaching and Mentoring
- Customer Service
- Webex
- Microsoft Office
- One Note
Timeline
Lead Project/Program Manager
Adp- Automated Data Processing
07.2023 - Current
Implementation Manager
Adp- Automated Data Processing
06.2022 - 07.2023
Implementation Team Lead
Adp- Automated Data Processing
02.2020 - 06.2022
Account Manager
Adp- Automated Data Processing
03.2017 - 02.2020
Implementation Specialist II- ART Team
Adp- Automated Data Processing
08.2016 - 03.2017
Substitute Teacher Support
Crosby ISD
04.2016 - 07.2016
No Degree - General Studies
Augusta Technical College